INFINITI of Bellevue

My family has been going to Infiniti of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find. More

This is my first Infiniti (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, alway absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano More

Great customer service. I have been dealing with Infiniti of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used ca of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used car, it is worth the time to stop in and see them. More

Linda is the very great person. My wife and I drive from Moses Lake Wa. to have all our work done on our car because of Linda. I want to say thank you to Kirkland Infinity for employing her. Odin Ro Moses Lake Wa. to have all our work done on our car because of Linda. I want to say thank you to Kirkland Infinity for employing her. Odin Rondestvedt I want to add that Linda Ross is a breath of sunshine and always, always there willing to answer my questions no matter how minor that may be. Because of the distance my husband I drive just to come to Kirkland Infinity knowing we will always be treated special, is worth the trip. Just to add, because of Linda Ross we traded our 2003 G35(which we bought new) in on a 2007 G35. Linda is an asset to the dealership. Thank you, Cheryl Rondestvedt More

This is my third FX from Infiniti of Kirkland. I went and test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me li test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me like I'm special. On top of that it feels like family! The fact that the same people are still working for Infifinti of Kirkland after all these years says something about the work environment. People don't stay where they are not valued. This shows in their attitudes towards the customers. Keep up the excellent work. Big hugs to Linda and Kerry! You two bring me back year after year, car after car. More

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especia experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealerships. We have never experienced a dealership employee that could inspire this level of loyalty --Way to go ,Kirkland Infinity! More

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounc have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen More

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is. More

Having been a sales and service customer with Infiniti of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience. More

I went in on a Sunday evening to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey. Fair enough... The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it - completely my fault for slipping. I little later I realized that this is not what I wanted and wanted to cancel it.. I called them early Monday morning to ask for cancellation of the lease contract since it wasnt processed as yet (had this info confirmed from Infiniti financial services as well). They refused and said that I HAD to buy this car or take something else from them otherwise they wont cancel the contract. I agreed to consider a pre-owned car. They took advantage of the situation and quoted me prices 10-15% higher than KBB retail value. For example: a 2008 Honda civic for 21000 when you can get a new one for 2011. These guys dont care about the customer experience. Its more about selling that particular car and the moment you sign the deal, they dont care much... I would NEVER go back to these guys.. Maybe not even Infiniti... On the other hand, I called up the BMW dealership and asked them if they could help figure this out and they actually spent 30 mins explaining me the legalities etc even though I had dont no business with them and showed no intention of doing any unless this got sorted out. More