INFINITI of Bellevue

Review Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle a Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle and checked back to see if I had any questions. Five stars! More

EXTREMELY unprofessional! Patrick, finance department actually asks, "where is my money, get my money", then hangs up in the middle of conversation. States the company does not send white slips to financ actually asks, "where is my money, get my money", then hangs up in the middle of conversation. States the company does not send white slips to financial institutions. Stated he was financing the vehicle through his financial institution, after the paperwork was already completed and submitted to my personal institution. At the time of financing, I was told by Russ to finance for 120 days with the Infiniti financial institution, then I could refinance with my institution. Upon asking why 120 days. He said because the loan has to be with their institution in order for Infiniti to receive a $150 bonus. Avoid this dealership at all cost! Filing complaints with the WA Attorney General's Office of Consumer Affairs. More

Poor customer service Made an appointment for a test drive and talked live to "J.Y." (won't use full name here) on the phone. The car never showed up, so I called. Someone Made an appointment for a test drive and talked live to "J.Y." (won't use full name here) on the phone. The car never showed up, so I called. Someone else answered and JY heard he was talking to me (guess in the same room) and she told him she was in the process of typing an e-mail me. In a couple of minutes I got an email informing me at the time of our appointment that my car was not coming because she did not hear from me. JY stated she tried to call me. I have two problems with the professionalism here: 1/ Process - we talked live on the phone and corresponded via email each day this week. 2/ Lack of professionalism - sending an email instead of letting us know on the phone that the car was not coming. I can share the e-mail exchanges if the General Manager is interested in improving the customer service process. More

Great service department Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been. Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been. More

Amazing customer service! Marcello made it so easy and stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue! stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue! More

Integrity Displayed Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently di Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently discovered a previously undetected area of prior damage that could have affected the safe operation of the car. When we contacted Infiniti through Eric they readily agreed to fix the damage and followed through as promised. Appreciated the integrity displayed and will proudly display the dealership name on our license plate frame (even though it's not an Infiniti vehicle). More

Delivering on their promise This is a very dishonest business! We came in to buy my wife’s dream car(Camaro zl1 1le) and the experience was horrible. Her father passed away and t This is a very dishonest business! We came in to buy my wife’s dream car(Camaro zl1 1le) and the experience was horrible. Her father passed away and this was a way to connect with him( he had a 68 ss rs which he purchased when he came back from Vietnam). It was his 3rd child. We negotiated with Eric and Russ. They came back with a written offer at $53,500. We sent them a message saying we accept the off. I couldn’t get anyone to return my messages or phone calls. I finally got a response after a couple days saying that they would not be able to honor the deal they made with us. They mentioned that nobody wanted to call me to let me know. They said their GSM would not honor the deal. Both the sales manager , Eric , and Russ said they did not agree with the decision made by the GSM . They said Infinity of Bellevue should’ve honored the deal they made. They are correct, they should have stood behind their promise. This is a dishonest business with poor culture and values. Very disappointing that Infinity of Bellevue doesn’t treat their customers with honesty and integrity! More

Work with Todd Fee! Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patien Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patient through a lot of indecision on my part (including multiple test drive appointments), answered all questions promptly (even over text and email), and provided all of the information needed to help me get there. He was extremely straightforward, honest, and fair throughout and I can't say enough about how refreshing that was in the car buying experience. Highly recommend working with him! More

I purchased a car here and the sales team was awesome....! Friendly and very helpful. I would differently would recommend purchasing a car here..:) ask for Todd Fee awesome....! Friendly and very helpful. I would differently would recommend purchasing a car here..:) ask for Todd Fee More