INFINITI of Bellevue

Integrity Displayed Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently di Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently discovered a previously undetected area of prior damage that could have affected the safe operation of the car. When we contacted Infiniti through Eric they readily agreed to fix the damage and followed through as promised. Appreciated the integrity displayed and will proudly display the dealership name on our license plate frame (even though it's not an Infiniti vehicle). More

Delivering on their promise This is a very dishonest business! We came in to buy my wife’s dream car(Camaro zl1 1le) and the experience was horrible. Her father passed away and t This is a very dishonest business! We came in to buy my wife’s dream car(Camaro zl1 1le) and the experience was horrible. Her father passed away and this was a way to connect with him( he had a 68 ss rs which he purchased when he came back from Vietnam). It was his 3rd child. We negotiated with Eric and Russ. They came back with a written offer at $53,500. We sent them a message saying we accept the off. I couldn’t get anyone to return my messages or phone calls. I finally got a response after a couple days saying that they would not be able to honor the deal they made with us. They mentioned that nobody wanted to call me to let me know. They said their GSM would not honor the deal. Both the sales manager , Eric , and Russ said they did not agree with the decision made by the GSM . They said Infinity of Bellevue should’ve honored the deal they made. They are correct, they should have stood behind their promise. This is a dishonest business with poor culture and values. Very disappointing that Infinity of Bellevue doesn’t treat their customers with honesty and integrity! More

Work with Todd Fee! Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patien Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patient through a lot of indecision on my part (including multiple test drive appointments), answered all questions promptly (even over text and email), and provided all of the information needed to help me get there. He was extremely straightforward, honest, and fair throughout and I can't say enough about how refreshing that was in the car buying experience. Highly recommend working with him! More

I purchased a car here and the sales team was awesome....! Friendly and very helpful. I would differently would recommend purchasing a car here..:) ask for Todd Fee awesome....! Friendly and very helpful. I would differently would recommend purchasing a car here..:) ask for Todd Fee More

Incompetent service team I went to Infinity of Bellevue for regular servicing. I requested 15K mile servicing of my car. My car also had oil change indicator. It was Friday m I went to Infinity of Bellevue for regular servicing. I requested 15K mile servicing of my car. My car also had oil change indicator. It was Friday morning. I went to pick up my car in the Friday evening and found out that service agent want to keep the car for the weekend. They did not bother to communicate that with me. I was told that on Monday, i will get an update. Next Monday, no communication. On Tuesday, I send an email to check the status and here is the reply i got " I am going to do the best that I can to kick it in gear with my technician that is working on your vehicle however, the shop's dispatcher has stacked him with a ton of work." For the whole week, I did not get any update unless I send email or call the service agent. After 11 days, I had enough and went to the dealership to pick my car. I found that oil change indicator is still there. They have not changed the engine oil. They only changed the cabin filter. I could not believe the level of incompetence from the service team. More

Fred Rahovi is epic! Request this guy!!! First of all, I would like to note that I was an out of state buyer from over 2000 miles away and I was not able to purchase the vehicle I wanted beca First of all, I would like to note that I was an out of state buyer from over 2000 miles away and I was not able to purchase the vehicle I wanted because they were in the process a moving the car to another dealership as it had sat there for too long. Unfortunately, there was not enough time to have a pre-purchase inspection done in time before the car would be transferred. Anyways, from beginning to end Fred gave me the best customer service I have had in the very long time; it definitely is in the top 5 experiences I have ever had. This is coming from an experienced general manager and customer service manager with years of experience. If the manager of this dealership is reading this please note that this guy is an absolute asset to your team and is an all-star. Generally my experience with dealing with salespeople at out of state is that they usually put you on the back burner as they assume that you are wasting their time or are requesting much more information, pictures, details etc. (This is a terrible practice as the growth in out of state buyers continues to explode in the US with the rise in online sales and advertising). But Fred went above and beyond! I asked for pictures of any flaws or issues on the car, instead of directing me to the website like most salespeople do when working with online customers (in which I had already meticulously reviewed) he sent me over a dozen pictures so I could gauge the condition of the vehicle. Then he forwarded me the service record that the dealership had. All this was a few minutes AFTER we found out that I wouldn't be able to make the deadline for the PPI because all of the Benz dealerships were booked due to the upcoming holiday. He followed up every time and informed me about the car being transferred and even negotiated the price down even further for me without giving me a hassle and the normal salesman/manager games. He even was going to drive the car to the Benz dealership to have the inspection done (not sure if it would have been him personally driving it). I was so impressed with his service that I called 4 independent dealerships today for PPIs, which ended up all being booked, because I wanted to buy that car from Fred. I hate that we could not make the transaction work but please note that you were pleasant to work with and if I am ever in the market for an Infiniti I WILL buy from you. -Richard More

Shady service department lied to me about my gas cap My gas lid was stuck. They said I had to sign a diagnostics form to have a service guy take a look for $149. Thinking lied to me about my gas cap My gas lid was stuck. They said I had to sign a diagnostics form to have a service guy take a look for $149. Thinking to fix a gas lid would cost much. They told me that I had to replace the dual actuator, which costs $413. Before I had them do the work, I walked out to my car to see if they un-jammed the gas lid. Which they did and tried to get me to pay $413 without even changing the part. A bunch of liars. Stay away from this shady dealership More

TERRIBLE DEALERSHIP Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infini Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to troubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to take the car to the dealership. We dropped the car on February 07, 2016 hoping that the issue would be resolved. On Monday February 08, 2016 we got a call from the dealership that the mechanics were not able to find any issue and we can pick up the car. They had the car for the entire day and hooked it up to check for any sensors or codes that would signal a problem; they found nothing. When my wife brought the car back I realized that there was a big scratch on the inside of the passenger door. We called the dealership to report the damage the person told my wife that they will put this information in our file and make sure someone will repair the paint next time we are in. Fast forward to March,and the navigation system has completely stopped working. We called the dealership again and dropped the car on Sunday February 28, 2016. Monday we got a call from the dealership that our main computer chip is damaged and the dealership will have to request a replacement part. We had no other option but to drive the rental car and wait for car to finally be fixed "forever". We got a call on Thursday from Linda that our car is fixed and we can pick it up on Friday evening. We put 2 little ones (3 year and 1 year) and drove 45 minutes (one way) in the rain to pick up our car. The moment I sat in the car I tried to link my phone via bluetooth and it never worked. I put the car in reverse and realized that the back up camera is not working. We headed back inside to let them know that there is still an issue and the car is not fixed. Two sales guys showed up, one soon disappeared and another guy Sunil tried to fix the back up camera. He soon realized what a terrible job was done, the system was running poorly and was freezing up. He was very nice and promised my wife that he will talk to Linda tomorrow and call us back in the morning. So, once again, we have left our car now for a third time to fix an issue that it seems is impossible for the dealership to resolve. Our car has 3000 miles and should not be having these issues. At this time I am really questioning our decision to buy an Infinity. It is very concerning that a car with only 3000 miles is having an issue repeatedly and folks seem at a loss for a solution. In my opinion, multiple trips(45-60 minutes each way) for the same issue on a brand new car seems very excessive. This is definitely the first and the last car I will ever buy from this dealership... More