INFINITI of Bayside

I called infiniti of bayside on August 13th and made an appointment to return my leased vehicle. The appointment was in September but I called to reschedule it to October 24th. I’m an essential worker and appointment to return my leased vehicle. The appointment was in September but I called to reschedule it to October 24th. I’m an essential worker and only have one day a week to do anything so I was really happy to get an appointment confirmation for that Saturday as my lease end date was the following week. I got a text saying appointment confirmed. I go to the dealership that morning and show them the appointment confirmation and the front desk receptionist told me I didn’t have any appointment that she could find in the system. I begged her to help me because I am literally in such a situation with work that I couldn’t come back. I even asked her to help me call other dealerships to see if they can take my car today and she said she can’t make the calls for me. I said is it ok to leave the car here then and she said she would call a toe truck if I did that. Honestly this is my second infiniti and I have never been treated like this. I thought infiniti of bayside was known for their customer service. I understand if a misunderstanding happened but the way she talked to me was unacceptable. She is the reason I will NEVER step foot into an infiniti dealership again to purchase another car. Why pay for luxury if this is the way I’m going to be talked to? I not only paid tolls but so did my mom who drove there so she can give me a ride home. I started crying in the car ride home because I was so upset about the way this lady treated me. I asked to see a manager and she said she’s the supervisor and no one else is here. I can’t believe out of all dealerships, that this is who is sitting in the front desk of bayside. I don’t even live in Queens and I bought my car there because of the exceptional customer service. I now look on yelp and it seems the ratings have gone down drastically. I think you need to rethink your hiring process because none of your customers deserve that. This is my second infiniti and I will never be back at this dealership. Her name was Michelle Marin and I hope you never let her treat another customer like that again. I did not deserve to be talked to like that. Not even a simple sorry for what happened. Unbelievable. More

Nice employees very friendly and helpful love to go back. Infinity is a great car we didn’t have any problem very comfortable we didn’t have any problem. Infinity is a great car we didn’t have any problem very comfortable we didn’t have any problem. More

The best sales man ever !!!!! I’m so satisfied with my purchase .. he went all out & beyond !! I highly recommend you won’t regret it purchase .. he went all out & beyond !! I highly recommend you won’t regret it More

Rai was amazing!! He was super helpful and made the process of getting my first car so smooth. The whole team at Infiniti of Bayside made sure we had a great experience getting my q50. I highly recomme process of getting my first car so smooth. The whole team at Infiniti of Bayside made sure we had a great experience getting my q50. I highly recommend! More

Love this guy knowledgeable friendly and honest great dealership and service Dept would recommend to anyone looking for an amazing deal!! Had vehicles in stock colors and options dealership and service Dept would recommend to anyone looking for an amazing deal!! Had vehicles in stock colors and options More

Always a pleasure to visit Infinity of Bayside, clean waiting area and friendly service. Service Department is always informative and friendly to deal with. Will recommend infinity to family and friends waiting area and friendly service. Service Department is always informative and friendly to deal with. Will recommend infinity to family and friends. More

You should NOT have customers walking around WITHOUT A FACE MASK OR FACE COVERING, During this Pandemic. The service department need to get their act together and service these vehicles in a timely manne FACE MASK OR FACE COVERING, During this Pandemic. The service department need to get their act together and service these vehicles in a timely manner. Three (3) hours for an oil change is RIDICULOUS. More

Kendrick &Michael were nothing short of excellent customer service in making sure my needs/concerns were met. They worked diligently in ensuring the car I purchased met my expectations and were pat customer service in making sure my needs/concerns were met. They worked diligently in ensuring the car I purchased met my expectations and were patient with the purchasing process (as they had quite a few customers to attend to that day). Thank you Kendrick &Michael for the excellent service and putting me in my new Q60 red sport! Simone More

Rai and Stacey were amazing! Walked in to test drive walked out with a certified used QX60. Not pushy at all like other dealerships I’ve been to. Rai was very knowledgeable about the vehicle and answere walked out with a certified used QX60. Not pushy at all like other dealerships I’ve been to. Rai was very knowledgeable about the vehicle and answered every question I had. He showed me how everything worked and how to access all the features! Very satisfied with the service. Highly recommended!! More