INFINITI of Bayside

BEST SERVICE CENTER The representative Marvin is Very Professional and and knowledgeable about his work and cars...He Definetly makes me feel comfortable unlike other mec The representative Marvin is Very Professional and and knowledgeable about his work and cars...He Definetly makes me feel comfortable unlike other mechanic shops where things arent explained and broken down with such ease and finesse as Marvin does...He Gives accurate Wait times and makes sure the wait is Pleasurable...if there are any discrepancies after your car is service he will take care of them for u right away...Overall makes it worth the 45 min drive i take to visit Infiniti of Bayside’s Service Center and If Marvin wasnt there i probably wouldnt go there lol More

Excellent My customer service experience with Adonis Garcia was top notch he was patient and he knows his products therefore I was very comfortable dealing with My customer service experience with Adonis Garcia was top notch he was patient and he knows his products therefore I was very comfortable dealing with him oh and the most pleasant person to deal with. More

Professional, warmly welcomed I was very thrilled and welcome by the service Mr. Marvin served to us. He is very knowledgeable and warm when it comes to explaining everything to me I was very thrilled and welcome by the service Mr. Marvin served to us. He is very knowledgeable and warm when it comes to explaining everything to me on my car. He sure knows everything about cars as he was very professionally handled everything needed to get fix to my car. More

Best experience at inifiti of bayside ! 3 of my tires had bubbles in them making the car unsafe for driving my family and I around . Unfortunately I got to inifini too late for them to start 3 of my tires had bubbles in them making the car unsafe for driving my family and I around . Unfortunately I got to inifini too late for them to start my claim. Marvin told me “that car is not safe to drive home tonight, I’ll get the job done” and before you knew it he handed me my keys with 3 brand new tires. Completely covered. Thanks again Marvin ! More

WORST SERVICE EVER - STAY AWAY!!!! STAY AWAY!!! I bought my QX60 from this dealer brand new a few years ago and always come here for service. In the past they scratched up the sides STAY AWAY!!! I bought my QX60 from this dealer brand new a few years ago and always come here for service. In the past they scratched up the sides of my car but made it right by giving me a free future service. This time was much different. During my last visit on 3/5/2019, I brought in my car for an oil change and to repair a scratch on my rim which I was told would be covered under the wheel warranty when I originally purchased the car (it turns out the salesman lied to me and it was in fact not covered and he no longer works there). I came the next day to pick up my car before work. They open at 7am and I arrived at 7:08am. I paid for my oil change and waited for my car. After 20 minutes I followed up with Angelo the service advisor and he said that there were no valets to get my car for me but he would go find one. Another 20 minutes passes and I have get to work in Brooklyn and will be cutting it close for my first client meeting so I follow up again and he tells me that they lost the key for the car in front of mine in the parking lot. At this point I asked him directly - "Are you sure you didn't lose MY key?" To which he answered no definitely not. Another 20 minutes passes and I have to reschedule my first client meeting at work because there's no way I will make it on time at this point after waiting an entire hour just to pick up my car. I go outside to check on them and there is a jumpstarter on my car. This is when he admits to me that they couldn't find my key and when they finally did - it was with one of the technicians and that someone ran over it with a car. They were trying to buy time and had to jumpstart my car to reprogram a replacement key for me. I said I can't wait any longer - can you just give me my loaner back and I'll pick up the car tomorrow otherwise I will miss my second meeting as well. He in turn replied that it would be quicker to make a new key than to do the paperwork over to get another loaner. After another 20 minutes I finally got my car back. This is after an entire 1.5 hours. They always clean your car as part of the service but apparently the car wash was frozen. So Angelo emails me a coupon for a free car wash. When I go to use the free car wash voucher a few days later I come to find out that they don't accept it because I needed to print it out which no one told me. So I was forced to pay for this "free car wash" out of pocket. A few days after that my wife tries to use her key for our car and it no longer works (most likely due to them reprogramming the first key). I was told that I would hear from Angelo's manager shortly after the incident and I have yet to hear from anyone. I have called them multiple times and Angelo has not responded. The only person I have spoken to was Emilio who called me. I called him thinking that he was the manager that I was waiting to hear from but in fact he was offering to buy my car back from me. I told him about what happened and he said that he would report it immediately. It has now been over 2 weeks and no one has even attempted to reach out and resolve this at all. Unfortunately I used to be a happy customer and used to recommend people to this dealer but now I will make sure everyone knows to stay away if I still do not hear from anyone. I don't feel that loyal customers should be treated this way. I was looking to purchase my next car from them but how can I at this point. I can't imagine being stuck going back to this service department for life of my vehicles. STAY AWAYY!!!!!! More

VIP to the fullest Marvin takes care of me every service. He also stay in contact and make sure that every thing is handle. He is truly me. Vip Marvin takes care of me every service. He also stay in contact and make sure that every thing is handle. He is truly me. Vip More

Highly recommend Marvin Bowman Marvin Bowman has excellent customer skills! He goes above and beyond every time I bring my vehicle in. I always leave Infiniti of Bayside satisfied a Marvin Bowman has excellent customer skills! He goes above and beyond every time I bring my vehicle in. I always leave Infiniti of Bayside satisfied and worry free and that's all because of Marvin Bowman! More

Outstanding Customer Service In The Service Department! Marvin Bowman is a Service Advisor for Infiniti of Bayside that consistently goes above and beyond In providing outstanding customer service. On 2/16/ Marvin Bowman is a Service Advisor for Infiniti of Bayside that consistently goes above and beyond In providing outstanding customer service. On 2/16/19 I was experiencing an issue with my rear tire on my brand new Q60. Marvin and his team quickly assessed the issue and promptly repaired the tire; they also replenished the fluids that my car needed at the time and washed the car when they were done; this is amazing service. More

Marvin Brown is a phenomenal. Marvin Brown is a phenomenal dealership consultant.. I walked in feeling very distresses because I had a flat tire without any hesitation he told me t Marvin Brown is a phenomenal dealership consultant.. I walked in feeling very distresses because I had a flat tire without any hesitation he told me to bring my car inside and he would fix it for me.. I brought in my car and he instantly sent someone to take my car. He made me feel very comfortable by offering me water and snacks that was laid out and the waiting area. I definitely am overwhelmed with joy and happiness and thank God he sent an angel to my rescue.. He is a one of a kind gentleman and very helpful. More