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1,148 Reviews of INFINITI Stuart - Service Center
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Verified Customer
July 31, 2020
Thank to Peter our salesman to oversee our service visit on our new truck. He kept us up to date by phone calls and texts. I would recommend anyone looking to buy a new infinity vehicle to contact Peter i on our new truck. He kept us up to date by phone calls and texts. I would recommend anyone looking to buy a new infinity vehicle to contact Peter in sales. Judith Smith More
by JUDITHKSMITH
Employees Worked With
Other Employees :
David Ferrara, John Harrison , Peter Brooks
July 17, 2020
Warning light issue Quick to inspect car and alert me to the issue. Thanks to Mary I had the information I needed in short order and was able to decide on course of actio Quick to inspect car and alert me to the issue. Thanks to Mary I had the information I needed in short order and was able to decide on course of action. More
by Larry W
Employees Worked With
Mary Kniffen
July 15, 2020
Was not expecting that my vehicle NEVER entered service area, "head mechanic" supposedly diagnosed as "normal" noise but never witnessed him even seeing my vehicle!! area, "head mechanic" supposedly diagnosed as "normal" noise but never witnessed him even seeing my vehicle!! More
by PATTYRENNA
Employees Worked With
Mary Kniffen
July 14, 2020
Great Service! Kevin is always a pleasure to work with. Thank you Kevin for all you do to make everything run smoothly when I bring my vehicle in for service. Kevin is always a pleasure to work with. Thank you Kevin for all you do to make everything run smoothly when I bring my vehicle in for service. More
by NICOLESPATAFORA
Employees Worked With
Kevin Horner
July 12, 2020
No response. Problem still unresolved. I have had multiple malfunctions with the display monitor in my car. It had to be updated and when that did not solve the problem, they replaced it u I have had multiple malfunctions with the display monitor in my car. It had to be updated and when that did not solve the problem, they replaced it under warranty. Then I realized there was no navigation. I took it back again and they found out they had to click a setting to make the navigation appear. Now the navigation is working but there is no Sirius XM function. Despite several emails and phone calls and an in-person visit, including to the Service Manager, the problem remains. The Service Mgr. did call me back and left a message, I called him back and left a complete description of the issue. Radio silence. I understand if they have to inquire to HQ for answers. The technician who inquired was out sick and no one else gets notified. Bad policy. It's another thing to ignore the customer. Bad customer service. This is not acceptable from a high-end luxury car dealership. They do have great customer service in place, such as a loaner car, pick up and drop off of your car for service and pre-COVID, free car wash. I hope to hear from them this week. If not, I will definitely be in touch with them. Beverly J. More
by BEVERLY4
Employees Worked With
Kevin Horner, Stacey Weeks
July 07, 2020
Always fast and efficent service. It seems I always deal with Kevin in Service. He makes my time there seamless and almost always has a loaner vehicle if needed. Our lease will be up s It seems I always deal with Kevin in Service. He makes my time there seamless and almost always has a loaner vehicle if needed. Our lease will be up shortly and we will be looking for another FULL SIZE sedan, unfortunately Infinity has stopped making the Q70. More
by RYKOPOP
Employees Worked With
Kevin Horner, Mary Kniffen
July 02, 2020
had excellent service my experience with the service dept was very good had no problems and did not have to wait to longfor my car to be returned my experience with the service dept was very good had no problems and did not have to wait to longfor my car to be returned More
by Murphy
Employees Worked With
Christine King, Kevin Horner
June 30, 2020
Amazing dealership super fast service and just overall extremely nice people, they have a wide selection of snacks and drinks to have while you wait and also offer a courtesy vehicle to get errands done w extremely nice people, they have a wide selection of snacks and drinks to have while you wait and also offer a courtesy vehicle to get errands done while waiting for you car More
by zackb772
Employees Worked With
Other Employees :
Nicole Spatafora-King, Kevin Horner, Stacey Weeks, Darren Sooknanan, Mary Kniffen
June 29, 2020
Excellent customer service The entire team did an amazing job for me. Limage, Husain and Kevin were great!! They made a difficult situation, boat difficult. I recommend them eve The entire team did an amazing job for me. Limage, Husain and Kevin were great!! They made a difficult situation, boat difficult. I recommend them every day. More
by staciakearns
Employees Worked With
Hus Ebrahimi, Limage Succes, Kevin Horner
