INFINITI Stuart - Service Center

Everything went well. Efficient and courteous Appreciated loaner. Price. I had the service contract but it was up 2 year. I only had one service during that time Appreciated loaner. Price. I had the service contract but it was up 2 year. I only had one service during that time More

I have been very disappointed with my experience at Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to un Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to understand the lack of consistency. I leased a 2020 QX80 in February 2020. The sales experience was poor - the sales manager actually yelled at me when I questioned one of the contract numbers. Then I met with the finance manager, who wanted to sell me a maintenance agreement despite the fact that most luxury cars include free maintenance. We finally agreed on a much cheaper maintenance agreement that included free car washes. When I came to get my car washed in May, they told me no car washes due to COVID despite the fact that other car washes we’re open. So they hand washed it and lost the hitch cover which took me a week to recover. Now it’s November and I’ve returned for a car wash - but I called first to make the service was available and was told it yes. So you can imagine my consternation when I arrived to learn that “the car wash has been broken for three days”. I was offered another hand wash, but due to my first experience asked if I might be provided a certificate to have it washed elsewhere. The service manager told me no, nothing he could do. When I objected, he told me he wasn’t going to talk to me anymore. I know it’s a relatively small issue, but their complete lack of customer service skills combined with a roguish sales staff would keep me from doing business with them in the future and I certainly wouldn’t recommend. More

Service was outstanding very hands on. Sarah Amanda and Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get them fit it in Miami More

Everyone at the dealership was very helpful and professional. Hasn’t changed from when I bought my car to my last visit. I’m impressed with the desire to work around my time requirements and the ca professional. Hasn’t changed from when I bought my car to my last visit. I’m impressed with the desire to work around my time requirements and the care everyone takes during this stressful time of a pandemic. I feel very safe and know that they won’t miss anything and the gentleman that welcomed me when I arrived for my appointment was extremely polite and helpful.... Thank you. More

I just returned from a drive to NC and back to FL..I needed my oil changed and filter..stopped by without an appointment and Kevin as usual , made me feel welcome even without an appointment booked. To needed my oil changed and filter..stopped by without an appointment and Kevin as usual , made me feel welcome even without an appointment booked. Took care of my car..he is the best..wouldn't go anywhere else..ever. More

Great service experience. The car was done the same day. Kevin was extremely professional and I feel the price I paid was fair. I would definitely recommend the Infiniti Stuart service department. Kevin was extremely professional and I feel the price I paid was fair. I would definitely recommend the Infiniti Stuart service department. More

Although the staff are nice I was not informed beforehand the length of time it would take to have the service done. Another observation made was, approximately 80% of the staff walked around with no masks w the length of time it would take to have the service done. Another observation made was, approximately 80% of the staff walked around with no masks when the notice on all doors to enter the dealership say that masks are mandatory. With COVID increasing in Florida I felt I was being exposed during my time waiting. More

Steve Roberts was very professional and helpful. He spent time examining my tires since this was the second time I have had a nail in my tires. After discussing my options I was able to make a decision to pu time examining my tires since this was the second time I have had a nail in my tires. After discussing my options I was able to make a decision to put 3 more new tires on which would enhance my ride, which it did. More

KEVIN HORNER IN YOUR SERVICE DEPT. IS TOPS IN TAKING CARE OF YOUR SERVICE NEEDS. I AM GLAD THAT KEVIN HAS BEEN THERE FOR A WHILE AND I HOPE YOU DO NOT LOOSE HIM. OF YOUR SERVICE NEEDS. I AM GLAD THAT KEVIN HAS BEEN THERE FOR A WHILE AND I HOPE YOU DO NOT LOOSE HIM. More

Excellent service by Kevin Horner. Always taken care of. Outstanding service. I am a repeat customer of Infiniti Stuart and this is the only dealer I have purchased two cars from and continue to service her Outstanding service. I am a repeat customer of Infiniti Stuart and this is the only dealer I have purchased two cars from and continue to service here as well. More