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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,161 Reviews

1,161 Reviews of INFINITI Stuart - Service Center

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October 15, 2024

It used to be better. Managed no good don’t know what happened but 8 cars in that dealership and they didn’t even wanted to do business again. Last chance More

by ENEREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Fitzsimmons
Oct 16, 2024 -

INFINITI Stuart responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joshua Muir General Manager (772) 254-8222

October 15, 2024

Tires, brakes, and alignment were completed on time. Jeffrey kept me informed of the progress and provided me with a clean car after the work was completed. Jeffrey is an easy to work with. Very happy c More

by BMULHOLLAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

INFINITI Stuart responded

We are very happy to hear that Jeffrey provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222

October 10, 2024

Service Technician representative Jorge is courteous and attentive. He keeps me aware of status and items that require my attention. It’s appreciated always. More

by jorgelvnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 12, 2024 -

INFINITI Stuart responded

Jorge, Thank you for the kind words for Jorge and our service team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

October 09, 2024

So helpful, kind, and accommodating! The whole staff was fantastic! They even came in on their day off to help me with my new vehicle. Great experience and Rena was the absolute best! More

by ASHLEYALT77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Iannacone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rena Caldwell 5 stars!
Oct 10, 2024 -

INFINITI Stuart responded

Thanks, Ashley, for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Ross Fitzsimmons Service Manager (772) 254-8222

October 07, 2024

Quick, reliable service with knowledgeable staff. Honest pricing and quality repairs. Highly recommend for all your car care needs! More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

INFINITI Stuart responded

Henry, thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

October 07, 2024

Excellent always clean,professional and happy people always always helpful dealership is always clean thank you More

by ARLINEM57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Fitzsimmons
Oct 09, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Fitzsimmons Service Manager (772) 254-8222

October 05, 2024

Liked Whitney very much very helpful and kind,she is a credit to your dealership More

by RBANASIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond???, Ross Fitzsimmons
Oct 07, 2024 -

INFINITI Stuart responded

Thanks for sharing about your experience with Whitney here at INFINITI Stuart. We appreciate your business and hope to see you again soon! Ross Fitzsimmons Service Manager (772) 254-8222

October 05, 2024

Since I have leased the car I always received annecellentcservice. Pedro Sanchez help me so much. More

by Francesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

INFINITI Stuart responded

Thank you so much, Francesco, for your kind words for Pedro and for taking the time to leave us this wonderful feedback! Ross Fitzsimmons Service Manager (772) 254-8222

October 01, 2024

The team at this dealership truly goes above and beyond to make my experience stress free they are very friendly knowledgeable and transparent. They prioritize customer satisfaction in every step of the wa More

by SH2TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralston Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lila
Oct 01, 2024 -

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro met your expectations. Thank you again for choosing INFINITI Stuart. We look forward to having you as one of our valued customers for many more years to come! Ross Fitzsimmons Service Manager (772) 254-8222

September 29, 2024

They put in a great front for customer service. They are impossible to get a hold of as they don’t call people back even when they have your car. Very misleading, unprofessional, unreliable mechani More

by Bchapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Fitzsimmons
Oct 03, 2024 -

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joshua Muir General Manager (772) 254-8222

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