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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,149 Reviews

1,149 Reviews of INFINITI Stuart - Service Center

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August 20, 2021

Great customer service! Honest reliable staff. The staff was very confident in the delivery of the services provided. The ly provided us with a loaner which was great! More

by Dird26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
August 18, 2021

Great dealership the staff is very knowledgeable and has great customer service. My service representative Stephen Roberts was fantastic. He is detailed orientated and very knowledgeable. I would highly More

by PAM26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Roberts
Aug 18, 2021 -

INFINITI Stuart responded

Thank you Pam for your kind words and 5 star review! We look forward to continuing to assist you!

August 18, 2021

Wonderful service thank you I like going there for my car service very good service my favorite place is at Stuart Infiniti I love it there More

by WALKERCORDERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
Aug 18, 2021 -

INFINITI Stuart responded

Thank you for your review and your business! We appreciate you!

August 17, 2021

Steve was a fantastic service advisor he met me in the service lane with enthusiasm and care for my problems. He was very knowledgeable and provided me with everything that I needed. I definitely think he More

by MSAGARINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Roberts
Aug 17, 2021 -

INFINITI Stuart responded

Thank you for your 5 star review! We appreciate your feedback and kind words!

August 17, 2021

Steve had the tires in stock and on sale and was able to put them on the same day I stopped in! On top of that, they made the recommendation for some upcoming service to get it done while I was there. Truly More

by wenonapalombi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Roberts
Aug 17, 2021 -

INFINITI Stuart responded

Thank you Wenona for your 5 star review and your business!

August 13, 2021

Very very good service very polite an accommodating was exceptional Kevin was very easy to talk to and he was very exceptionally listening to my questions More

by MAGLIOCHETTIJ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
Aug 13, 2021 -

INFINITI Stuart responded

Thank you for your 5 star review and your business! We appreciate you and look forward to continuing to assist you!

August 12, 2021

I felt welcome by the staff since the moment I walked into the premises. Kevin, clarified doubts and concerns I had. Thank you Kevin and Infiniti. More

by Odell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
Aug 13, 2021 -

INFINITI Stuart responded

Thank you for your 5 star review and your business!

August 12, 2021

Great dealership! My service rep, Whitney Lovett, is terrific. She makes sure my service is done quickly and efficiently which I appreciate . A true professional! More

by MUNOYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hus Ebrahimi, Christine King, David Ferrara
Aug 13, 2021 -

INFINITI Stuart responded

Thank you for your kind words and 5 star review. We appreciate you!

August 07, 2021

The staff were all very nice and pleasant. However, I made an appointment with Whitney, and no one was aware that Whitney was not coming to work that day. I was offered and requested a “loaner” when I m More

by Rjkomora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whitney Robinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Horner
Aug 09, 2021 -

INFINITI Stuart responded

We apologize for the delay in your wait time, we have recently been short staffed and are working to make things better. Unfortunately, we did have a schedule change last minute so Whitney was not here the day you were penciled in for. We appreciate your feedback and business and will continue to improve every day. If you have further feedback please contact our business development manager Amanda @ 772.266.7573

August 07, 2021

The worst service experience ever. Service advisor never called to advise me if vehicle had been looked at - when I called him he said tech was looking at it now. After an hour I tried to call him to no av More

by BJCILIA
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Horner
Aug 09, 2021 -

INFINITI Stuart responded

Good afternoon. We do apologize for any inconvenience. Unfortunately, our shop has been short staffed recently and are doing what we can to make sure every customer is taken care of as quick as possible. Estimates can change after a vehicle is looked at, we do apologize if you felt lied to but that was not our intention. It looks like you have spoken to our service manager Jim but if you have further feedback, please contact our business development manager Amanda @ 772.266.7573. Thank you!

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