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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,150 Reviews

1,150 Reviews of INFINITI Stuart - Service Center

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January 19, 2022

So far I'm ok going here so that I don't have to drive to Sawgrass Infinity. Stuart Infinity has fix my problems and I'm glad I came here😄. More

by jeromeholland110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin&Scott, Kevin Horner, Scott O'Keefe
Jan 20, 2022 -

INFINITI Stuart responded

Thank you Jerome for your review and business. We look forward to continuing to assist you!

January 19, 2022

At first when they told me the numbers, I thought yeah I’m not getting a car, but they worked with me. My sales person limage showed me the best car in the lot, so I picked the 1st car I was shown, I sti More

by crystal.lindo19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hus Ebrahimi, Limage Succes
Jan 20, 2022 -

INFINITI Stuart responded

Thank you Crystal for your business and your 5 star review! We appreciate you and look forward to continuing to assist you with your vehicle needs. Congratulations on your vehicle!

January 18, 2022

Justin the one who took care of me was very good and was able to give me a better deal than I thought it was going to come out to More

by TRRACING7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bianchi
Jan 18, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review and your business! We look forward to continuing to assist you with your vehicle needs!

January 13, 2022

All of the individuals with whom I interacted were very professional from the ones who checked me in to the advisor. More

by UFFA
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bianchi
Jan 17, 2022 -

INFINITI Stuart responded

Thank you for your business and your 5 star rating!

January 10, 2022

Wonderful dealership and service support personnel. The facility was very clean and inviting. The service manager was very polite and courteous. My service was followed up with an email. More

by HOMECMSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott O'Keefe
Jan 10, 2022 -

INFINITI Stuart responded

Thank you for your business and 5 star review! We look forward to continuing to assist you with your vehicle needs.

January 10, 2022

Reliable friendly staff. Everyone is helpful and nice. Service department quick and sufficient. I love my interactions More

by Lakerap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
Jan 10, 2022 -

INFINITI Stuart responded

Thank you for your business and your 5 star review! We look forward to continue to assist you!

January 10, 2022

The best one ever and the costumer service is perfect I love Infiniti of Stuart More

by wbelizaire7845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Horner, Scott O'Keefe
Jan 10, 2022 -

INFINITI Stuart responded

Thank you for your repeated business and your 5 star review! We appreciate you!

January 10, 2022

They were a pleasure to do business with,everything was done in a timely manner and we were very happy with the job they did,gave us peace of mind.Thank you!!! More

by JPRUSSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Horner
Jan 12, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review and your business! We look forward to continuing to assist you!

January 08, 2022

They got me in and out quickly and did a good job and a good car wash More

by meganroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Horner, Scott O'Keefe
Jan 10, 2022 -

INFINITI Stuart responded

Thank you Megan for your 5 star rating and your business!

January 07, 2022

First time I a have been dissatisfied and upset with Infiniti service. Long waits to get my car back. Zero communication unless I initiated it. Never did one of the things I requested. Perhaps there are More

by BB
Recommend Dealer
No
Employees Worked With
Not sure who above as communication while I waited at home for 5 or 6 days was nonexistent
Jan 07, 2022 -

INFINITI Stuart responded

BB, this is concerning to hear, and I am glad you brought this experience to my attention. I will get with my team to gather additional details, however, it would be helpful to speak with you as well. I want to make sure these concerns are addressed right away, and I want to offer my support as well. Without your name, I will be unable to look you up in our system, so please reach out to me personally. Scott.okeefe@infinitistuart.com Thank you, Scott O’Keefe Service Director

Jan 07, 2022 -

BB responded

I would be happy to speak with you though I get a little nervous. I will use Infiniti of Stuart again and human nature being what it is it might be hard for service folks to take the feedback without prejudice. I also believe in saying great things when great things happen. I have had that kind of experience in Stuart so maybe there was some "other" kind of issue (e.g., short staffed). I don't know.

Jan 10, 2022 -

INFINITI Stuart responded

I can understand your apprehension. It is not always easy to speak up, but your feedback means everything to us. I look forward to speaking with you so we can improve the guest experience. Thank you so much for replying back to us. Respectfully, Scott O’Keefe Scott.okeefe@infinitistuart.com 772-266-7583

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