Back

INFINITI Stuart - Service Center

Stuart, FL

4.4
1,163 Reviews

1,163 Reviews of INFINITI Stuart - Service Center

Sort by
February 21, 2024

Little knowledge. No communication. Added charges. Being charged $275 to be plugged in to find out whats wrong with the vehicle. Then having to call for 2 days to get More

by Firmfoundations
Recommend Dealer
No
Employees Worked With
Service department
Feb 22, 2024 -

INFINITI Stuart responded

Dear Mr. Customer, We're sorry that you didn't have a completely satisfying visit. We understand the importance of personalized attention, and I would like to personally address the concerns you've raised. Please feel free to contact me directly at your convenience so that I can ensure your experience with us is positive and satisfactory. Thank you for your time, and hopefully, we can win your trust again. Looking forward to speaking with you soon. Warm regards, Carlos González General Manager Infiniti Stuart Email: Carlos.Gonzalez@infinitiStuart.com

February 16, 2024

Professional yet friendly They did an excellent job in discussing the factory recommended maintenance to me More

by KTEAMJUNO
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Feb 16, 2024 -

INFINITI Stuart responded

Thanks for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Scott O'Keefe Service Manager (772) 254-8222

February 14, 2024

Jeff is confident giving us trust in his recommendations and then the service. After the body work was completed by Jeff's referral the detailing will be done in thirty days More

by Judy
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Orr
Feb 14, 2024 -

INFINITI Stuart responded

It has been a pleasure serving you, Judy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Scott O'Keefe Service Manager (772) 254-8222

February 13, 2024

Ever since I bought my car and had the service woman, her name is Whitney handle my automobile it has been the most outstanding service I've ever had in my life. I will constantly buy a new Infinity car from More

by Kimdcapen
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Feb 13, 2024 -

INFINITI Stuart responded

Thank you so much for your kind words for Whitney, and for taking the time to leave us this wonderful feedback! Scott O'Keefe Service Manager (772) 254-8222

February 07, 2024

We were repeat customers This is the second car that we've purchased from this dealership More

by khawthorne84
Recommend Dealer
Yes
Employees Worked With
Limage Sucess
Feb 07, 2024 -

INFINITI Stuart responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for being a valued customer of INFINITI Stuart! Scott O'Keefe Service Manager (772) 254-8222

February 07, 2024

Whitney is always available to discuss any issue I may have She explains all my options More

by 2017 car
Recommend Dealer
Yes
Feb 07, 2024 -

INFINITI Stuart responded

Thanks for sharing your thoughts about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Scott O'Keefe Service Manager (772) 254-8222

February 07, 2024

Just had a car wash but machine was broken, so they did a hand wash..not very good when completing More

by louislubrano1
Recommend Dealer
Yes
Feb 07, 2024 -

INFINITI Stuart responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Scott O'Keefe Service Manager (772) 254-8222

February 05, 2024

The communication isn't the best or the follow up. They need to pay attention to the work orders that are submitted for service More

by Johndrew7
Recommend Dealer
No
Employees Worked With
Jorge
Feb 05, 2024 -

INFINITI Stuart responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carlos Gonzalez General Manager (772) 254-8222

February 04, 2024

Whitney made the arrangements for services and she did an excellent job. She is a joy to work with. More

by STAR2300
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Feb 04, 2024 -

INFINITI Stuart responded

Thank you for the kind words for Whitney and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

February 04, 2024

Good I like the way to remind d me of my appointment and I like the way they show a video of what they doing. More

by n_ugang
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Orr
Feb 04, 2024 -

INFINITI Stuart responded

Thanks for sharing your thoughts about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Scott O'Keefe Service Manager (772) 254-8222

...
18
...