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1,149 Reviews of INFINITI Stuart - Service Center
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October 10, 2019
Not to expectation First misstep I have had with Infiniti Stuart. After getting my oil changed a little earlier than required because I was going on a long trip, I recei First misstep I have had with Infiniti Stuart. After getting my oil changed a little earlier than required because I was going on a long trip, I received a call offering me 25% off the price of the recommended services. What recommended services? No one told me I needed additional service. I drive a lot, 100k miles in 3.5 years and only get service at Infiniti Stuart and always do what they recommend. No one told me I needed to have my power steering serviced - Critical is what the email said when they finally sent me the info though the representative on the phone said it was optional, not an issue. What a confidence killer. Have all the services I’ve been told are critical perhaps an exaggeration to get more business or am I now on my extended trip with a power steering system that is going to fail me? Not a happy customer at this point. More
by CSB
Verified CustomerEmployees Worked With
Kevin Horner
October 02, 2019
Great experience Thank you Kevin for getting me in and out very quickly, especially since I had my young daughter with me. Very professional and did a great job on m Thank you Kevin for getting me in and out very quickly, especially since I had my young daughter with me. Very professional and did a great job on my car. More
by ASHLEYNRUPP
Employees Worked With
Kevin Horner
October 02, 2019
Oil change then more I love the service at this dealer but.... every time I go in, it seems a $50 service turns in to $500. I can't keep going back if this continues to ha I love the service at this dealer but.... every time I go in, it seems a $50 service turns in to $500. I can't keep going back if this continues to happen. More
by RASUWABA1
Employees Worked With
Michael in sevice is great, Nicole Spatafora-King, Kevin Horner
October 02, 2019
The service is great, it’s a pleasure to take my car there. Great customer service. You feel comfortable, the people are very friendly. The atmosphere is friendly. It’s a pleasure to take my car to you and my c Great customer service. You feel comfortable, the people are very friendly. The atmosphere is friendly. It’s a pleasure to take my car to you and my car can be washed whenever I stop by the dealer. More
by marthepauledaye
Employees Worked With
Kevin Horner
October 02, 2019
Excellent Nicole as always surpassed my expectations with fenomenal customer service. I had initially scheduled my appointment for the afternoon and due to an e Nicole as always surpassed my expectations with fenomenal customer service. I had initially scheduled my appointment for the afternoon and due to an emergency had to request a change. Nicole in a matter of seconds responded to my text and changed my appointment for a desired time! More
by NNIGAGLIONI
Employees Worked With
Nicole Spatafora-King
September 26, 2019
new tires and alignment I arrived at my appointment and was assisted immediately. I was told what services would be done to my car. I was given a loaner. When I returned my I arrived at my appointment and was assisted immediately. I was told what services would be done to my car. I was given a loaner. When I returned my car was ready. Everything was done promply and with no wasted time. The car runs smoother and I am pleased with the service I received. My service rep was very friendly and thorough. More
by MORGANNICKMEG
Employees Worked With
Kevin Horner
September 14, 2019
Always first class This dealership is the very best with the way they handle their clients ... always wanting to make your visit to the dealership a unique experience .. This dealership is the very best with the way they handle their clients ... always wanting to make your visit to the dealership a unique experience ... I’ll continue to but my cars and refer friend Tony B More
by 2017 car
Employees Worked With
Hus Ebrahimi, Nicole Spatafora-King, Kevin Horner, Alan Franciosi, Krystina Franciosi
September 14, 2019
First Service Kevin was courteous and efficient, had my loaner ready and had my car valet back to me. Only only concern was size of loaner, I am a big man and the Kevin was courteous and efficient, had my loaner ready and had my car valet back to me. Only only concern was size of loaner, I am a big man and the car was small More
by JAGLET1
Employees Worked With
Kevin Horner
September 13, 2019
Professional and prompt This time they were prompt and professional Can not say enough good things regarding Nicole. The two young men who on the last occasion drove me to This time they were prompt and professional Can not say enough good things regarding Nicole. The two young men who on the last occasion drove me to and from my home were also very professional and courteous. More
by K5M5B5
Employees Worked With
Josh and I believe Michael. , Nicole Spatafora-King
September 13, 2019
Excellent Staff always willing to go the extra mile to accommodate the customer. Even though my regular service advisor (Nicole) was off, Kevin provided excel Staff always willing to go the extra mile to accommodate the customer. Even though my regular service advisor (Nicole) was off, Kevin provided excellent service and was more than willing to make sure the service was great. More
by HODGE650
Employees Worked With
Nicole Spatafora-King, Kevin Horner
