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INFINITI Stuart - Service Center

Stuart, FL

4.3
1,194 Reviews

1,194 Reviews of INFINITI Stuart - Service Center

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July 17, 2025

Poor communication. Had 11AM appointment. Service advisor never acknowledged me waiting in the showroom. After texting him that I was waiting there he still never came t More

by charliedatuna
Recommend Dealer
No
Employees Worked With
Jorge Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Carpio
July 16, 2025

Friendly, informative and timely. Thank you. Walked into showroom and looked at latest models. Not a single sales person approached me. Could have started relationship for future new More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

July 12, 2025

Scott, my service manager was absolutely amazing, and did everything in his power to make the stop in pleasant… I highly recommend him the surface center was clean, and everybody there seemed to be very hel More

by alphadogtraining
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

July 11, 2025

I'm always welcome and they treat my vehicle like it was theres. I really enjoy visiting the Infiniti dealership in Stuart More

by QVO86FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

INFINITI Stuart responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

July 11, 2025

Overall good experience working with Infiniti of Stuart for my vehicles services needs. Thank you More

by SCOTT.NEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Nead
Jul 11, 2025 -

INFINITI Stuart responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Ross Fitzsimmons Service Manager (772) 254-8222

July 04, 2025

Left my car for service in the morning. Received one text suggesting repairs and when I replied...I received no response. Then I tried reaching service and the manager from 2:30 until I More

by dimples9001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Muir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ajay Dhami
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hugh Jeffers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Molnar
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Gerhold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

INFINITI Stuart responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joshua Muir General Manager (772) 254-8222

July 02, 2025

Took my car in 25 minutes late Let my car sit for 15 minutes finished before I initiated contact. Who do I see about settling up and getting me on my way. Service supervisor was in the service office More

by DERINGSGARDEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joshua Muir General Manager (772) 254-8222

June 27, 2025

I had an appt at 11:00 AM. I arrived on time, but at 11:20 AM my car was still in the drop off area and I had yet to be checked in by Jorge. I had to ask for assistance befor More

by Aimee-marie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

INFINITI Stuart responded

Aimee-marie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joshua Muir General Manager (772) 254-8222

June 18, 2025

The dealership is nice, clean and the staff is very friendly. I’m very happy with the service I received. More

by marinakershanick27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

INFINITI Stuart responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ross Fitzsimmons Service Manager (772) 254-8222

June 11, 2025

Very friendly people who are great at getting your car in and out as estimated. Worth bringing the car there for service. More

by RICK@LUTRINA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burddley Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

INFINITI Stuart responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Ross Fitzsimmons Service Manager (772) 254-8222

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