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INFINITI Roseville - Service Center

Roseville, CA

4.7
275 Reviews
Call Service Center (916) 633-1120

275 Reviews of INFINITI Roseville - Service Center

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October 22, 2024

Micah was very fair with my situation Which was very unfortunate but in the end got it done More

by BLIDSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review! We are so glad Micah was able to assist you during your service visit. We appreciate your trust in us and look forward to the next time!

October 22, 2024

My experience was positive even tho there was massive construction going on.. The portable office space was clean & cozy. And I felt that my car would be safe & secure in check-in space & work space fo More

by S.ANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review! We're glad to hear that the portable office space was comfortable and that you felt confident in the safety of your vehicle during service. It's wonderful to know that Matthew provided professional and knowledgeable service, addressing all your questions and concerns. We appreciate your positive feedback and look forward to welcoming you back once our improvements are complete!

December 02, 2023

Top class service, informative, friendly, very knowledge about car and solution, thorough, cleanliness, helpful and supportive. More

by htrantitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that our team was able to give you top-class service. We truly appreciate you and your business with us!

October 13, 2023

Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly. More

by Privateron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney , Charles Bermudez, Dylan Thayer
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Oct 13, 2023 -

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that Rylan and Rodney were able to give you such great customer service. We truly appreciate you and your business with us. Wishing you many more happy miles!

August 29, 2023

Dan always goes above and beyond the call of duty to make sure my SUV is fixed right the first time and comes back cleaner inside and out than when I brought my car in for service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

INFINITI Roseville responded

Steve, Thank you so much for your 5-star review! We are so glad to hear that Dan was able to go above and beyond for you. We just love working hard to give our clients the best service. Wishing you many more happy miles!

August 25, 2023

Great service and quality repairs. The service representative did a great job of keeping me informed about the status More

by ping.wang
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

INFINITI Roseville responded

Thank you for bringing your vehicle in for service with us! We are so happy to hear that our team was able to help you and give you such outstanding customer service. We truly appreciate you and your business with us!

June 29, 2023

Every time I'm visiting Infiniti Roseville I feel like an important person because the staff treated me very well. More

by anth_mungcal
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jun 30, 2023 -

INFINITI Roseville responded

Thank you so much for trusting us with the service of your vehicle! We are so glad to hear that you've had such great experiences working with us. We just love working hard and doing our best to give our clients the best service. Wishing you many more happy miles!

June 28, 2023

Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary. More

by tauras1880
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jun 29, 2023 -

INFINITI Roseville responded

Thank you so much for sharing your positive review experience with our service team. We are so glad to hear that your service was completed on time and simple to do. We apologize you felt the cost was high. We assure you your vehicle is receiving the highest quality work with Factory Certified technicians and Genuine INFINITI parts to keep your vehicle well maintained and safe. If you ever have any questions about your service, please don’t hesitate to contact our Service Director, Michael Jeffries.

June 28, 2023

Great service and quality repairs. The service representative did a great job of keeping me informed about the status of the repairs More

by bbracer3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Thayer
Report | Print
Jun 29, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review! We are so glad that our team was able to help you, give you great service, and help keep you informed. We truly value you and your business with us!

January 02, 2023

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance. More

by rbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jan 03, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that such a positive experience with us. We look forward to a long-lasting relationship!

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