INFINITI Of Orland Park - Service Center

Great customer service Call Avi Tiwari at Infiniti because my phone wasn’t connecting to Blue Tooth. He came in an hour early to help me set it up. Totally appreciated that! Call Avi Tiwari at Infiniti because my phone wasn’t connecting to Blue Tooth. He came in an hour early to help me set it up. Totally appreciated that! Great customer service! More

Owners Profile Assistance Thank you for the assistance in getting my ownership portal and service inner circle program activation process to work properly so I can get updates Thank you for the assistance in getting my ownership portal and service inner circle program activation process to work properly so I can get updates as necessary. Needed to get this set up for sometime and Avi Tiwari was helpful in getting it set up immediately . Extremely Courteous and helpful with alot of knowledge for Infiniti More

2 new customers Very nice servicemen that works at this location. Was very pleasant and helpful in regard to helping Us choose our vehicles. They are the best Very nice servicemen that works at this location. Was very pleasant and helpful in regard to helping Us choose our vehicles. They are the best More

Advisors here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the customer that if he “posts the video” he won’t be allowed there again. Video is being uploaded to YouTube. More

Rip Off!!! As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was th As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was the selling point!!! Now granted Ziegler are new owners of this Infiniti location but I'm sure they reviewed the books prior to purchasing and knew that there were customers who had this set up already. The explanation to me by the service manager Brian is they had no knowledge of this promise to certain customers......huh? So you made a million dollar purchase without reviewing all financial obligations.......I DOUBT IT More

54000.00 over 30.00 I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business wi I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business with Infinity is beyond me. I am utterly in disbelief at the way they back up their customers. They should be ashamed for even cashing the check (54000.00) if you can't stand up for the people that keep you in business. I bought an Infinity from Orlando Park Infinity in Orland Park, IL. Was told I had life time oil changes and filter changes but when I went there last week, guess what? Oh we are sorry. We are not going to do that anymore. The next time you come in, you will be charged. Really? Look at the figure above and then compare it with a 30.00 oil change. I have never been so mad at any business As I am with Infinity. I've already told 2 people to go to Lexus because Infinity is not who they say they are. All over 30 bucks! Foolish people like me who believed in a product and the warranties that go with it will persevere! I will personally go out of my way to make sure the general public in my neighborhood will see whom NOT to trust! Sincerely, Tim Gill (disgruntled customer) More

HORRIBLE Customer Service The customer service at Infiniti of Orland Park is terrible! The Service Manager Scott is BEYOND rude and unprofessional! He over talked me on the t The customer service at Infiniti of Orland Park is terrible! The Service Manager Scott is BEYOND rude and unprofessional! He over talked me on the telephone and eventually hung up on me. I spoke with the General Manager, Frank about Scott's behavior and the nature of my business with Infiniti of Orland Park. I am not certain if Frank spoke with Scott, but what I do know is I will never do business again with them. Do yourself a favor and go to another Infiniti dealership. More

This dealership overrall needs an entire new staff. Sarah Jones from the sales department was the only rep that exhibited great customer service and followed through on everything she said she would. Unfortu Jones from the sales department was the only rep that exhibited great customer service and followed through on everything she said she would. Unfortunately we did not buy our two infiniti's (2014 Q50 & 2013 G37x) with her because the sales manager was very rude and combative for no reason. (not to mention he was arguing with a customer loudly on the sales floor before assiting me and my freind.) I had a terrible expereince with their service department after taking my car there to have an issue fixed and the Joe, service person's first communication with me was, "why didn't you take this car back to where you bought it?', even before greeting me. They then kept my band new car for over a week, told me an Infiniti engineer test drove the car & couldn't "duplicate the noise,"; sent it to the body shop for some "repairs", and still didnt fix the issue & I ended up having to take it to another dealership. They then changed my phone number in the system to ensure I wouldnt get a call from infiniti regarding their terrible service, which was completely different then the phone numbers providing when me and my girlfriend purchased the cars from Infiniti. DEFINITELY THE WORK OF SOMEONE TRYING TO COVER THEIR TRACKS AND NOT TAKE ACCOUNTABLITY FOR SOMETHING THEY MESSED UP. DO NOT BUY OR GET YOUR CARE SERVUCED HERE!!!!! More

I went to this dealership to have my vehicle inspected and a minor replacement of a defective part. First off, the customer service and attitude was very poor. Come to find out they didn't want to go thro and a minor replacement of a defective part. First off, the customer service and attitude was very poor. Come to find out they didn't want to go through the process to cover the part under warranty. The only reason I say it like that is because I went to another dealer for the same issue and they covered it! They even had the item in stock. It also made me concerned if they even inspected my car for the $125 that I spent. Just very disappointed in the whole process and expected much more from a high end dealership. Wish this were not the case, but I have found better customer care at another dealership. More

I have a 2003 Infiniti G35 that needed specific work from an Infiniti Dealer. A special part needed to be ordered and the work to be scheduled after the part was received. There was never any request to pa an Infiniti Dealer. A special part needed to be ordered and the work to be scheduled after the part was received. There was never any request to pay ahead for the part which was fairly expensive. The part was ordered, I was called back after the part arrived, the appointment was scheduled, I was given a loaner car for 4 days as the repair work was a bit more extensive than originally estimated. I was called each step of the way and all work was reviewed with me before proceeding. As the car was not able to be finished completely by the weeks end - rather than putting it all together and then re-opening everything mechanically - they gave me the use of the loaner the entire weekend. That was wonderful and much appreciated. The G35 is a classic and has much sentimental value to me and I was appreciative of the work they did to this vehicle. While it could have been written off as a "clunker" :) my special set of wheels was treated with kid gloves. Ryan Willard - the Service Consultant - was incredible to work with and I consider Infiniti of Orland Park my "home" dealership. I live just under an hour away in Northwest Indiana and it was worth every bit of my time to drive to Orland Park. Thank you for a great experience. Infiniti of Orland Park has earned my trust and appreciation and continued business. Great Job! Oh yes - my 2003 G35 drives as if it was new. More