INFINITI Of Orland Park - Service Center

Very disappointed with this recent visit. I made an appointment 5 days in advance to have the complimentary air filter offered by Infiniti installed. I very clearly indicated the purpose o I made an appointment 5 days in advance to have the complimentary air filter offered by Infiniti installed. I very clearly indicated the purpose of my visit when I made the on-line appointment, "Complimentary air filter replacement". I received a confirmation of this appointment by email on Friday, July 14, 2023 at 4:57 pm. The confirmation stated that my requested service was "Complimentary air filter replacement". So, obviously, the dealership knew well in advance the purpose of this visit. Several days later, I even got a "reminder" from the dealership of my upcoming appointment. However when I arrived for this appointment on Tuesday, July 18, 2023 at 3 pm, I was told that they had run out of air filters and I would have to return at a later date for the replacement. I had given up the better part of my day for this appointment and driven 14 miles ( a 45 minute drive from my home) each way, only to be told that I would have to do it again on another day. As far as I am concerned, there is no excuse for this, especially since the dealership knew 5 DAYS IN ADVANCE that I was coming to have this filter replaced...a filter replacement that they contacted me to offer in the first place!! If they saw that they were running low on their filters, the decent and responsible thing to do would have been to contact me in advance and set up an alternate date for service. Unacceptable! More

The sales department is awesome! However, the service department needs some help. We had an appointment and still ending up waiting over 2 hours for service. However, the service department needs some help. We had an appointment and still ending up waiting over 2 hours for service. More

Great experience! They listen to your concerns of your vehicle and keep you posted if you decide to wait. They listen to your concerns of your vehicle and keep you posted if you decide to wait. More

Excellent service on time, great management. Very professional friendly and clean atmosphere, a real pleasure. Very professional friendly and clean atmosphere, a real pleasure. More

The team has always been very professional and courteous. The environment is very welcoming and comfortable. The environment is very welcoming and comfortable. More

My service was very good. I was in and out really fast and they explained everything that needed to be done that had not been included in my original repair. I was in and out really fast and they explained everything that needed to be done that had not been included in my original repair. More

I received Excellent service from Justin. He was knowledgeable and he took the time to tell me about certain features about my car I did not know. I truly appreciated all of his help. I pur He was knowledgeable and he took the time to tell me about certain features about my car I did not know. I truly appreciated all of his help. I purchased my car in September of 2022 on a Saturday evening from your Hoffman Estates dealership and no one told me about any of the features of the car. I did not know how to turn on the headlights so I drove home without the light on. I take my car for service in Orland Park because the people are friendlier. My service rep at Hoffman Estates was not the nicest person. People like Justin make it worth while to drive to Orland Park. More

Friendly and professional customer service. I appreciate my vehicle being washed and vacuumed. My service was performed in a timely manner. I appreciate my vehicle being washed and vacuumed. My service was performed in a timely manner. More

I have been a customer for years, I bought my first Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the enti Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the entire service team, they do an excellent job. More