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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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May 21, 2023

Terrible customer service and lack of knowledge by Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 More

by Back on Q
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisors
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April 28, 2023

My car was serviced in a proficient and professional manner and at the estimated cost. More

by dniersbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
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Jun 23, 2023 -

INFINITI Of Orland Park responded

Dniersbach, Thank you for taking time to leave a review about your visit. We look forward to assisting you again in the future! Best wishes, Infiniti Of Orland Park Management Team

March 27, 2023

None just slow service waiting in the waiting room to long poor communication can be better More

by glenhot30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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March 27, 2023

Service is always great they get you in and out on time and sometimes if weather permits a car wash More

by Dlk60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sese
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March 09, 2023

My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Lewis
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Mar 09, 2023 -

Mike responded

Mar 9, 2023 Mike My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would call for updates on my repair, it would take a week for them return my call. After all that I go to pick up my vehicle and I have to go find it in the lot after over 12k bill! I get home and see the pictures below...... This dealership's service department has a serious problem!

December 30, 2022

I normally receive courteous service at this dealership. I like receiving timely service return calls back when I leave a message. More

by teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry, I don't have my service ticket with me to give this info
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December 02, 2022

Very professional an polite answer all my questions. They explain everything to me .got done with my car an a timely manner! More

by lwarrior2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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November 03, 2022

Customer service is great. I have purchased 3 vehicles at this location. Service, Sales and prices all great. More

by nickfoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
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October 25, 2022

clean courteous and professional. The service rep. Was very aware of the value of my time. More

by Henrysgirl@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure.
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October 23, 2022

I always receive great customer service whenever I call for a consult or when I bring my vehicle in for service. I feel like a valued customer. Mike in the service department is very courteous and professi More

by danagipson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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