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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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August 26, 2023

The service was good the facility is clean and comfortable which is essential when waiting for your vehicle. More

by TheBabe9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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August 26, 2023

Infiniti of Orland Park is very nice and professional dealership. I am very pleased with the service I received and will continue to service my vehicle there More

by ANTONIODOYLE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 26, 2023

Was never offered Sunbit , then was charged by the dealership when I should’ve paid More

by DESHAUN.BATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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August 26, 2023

Everyone involved was personable and professional! The ability to have Lyft service is greatly appreciated! Justi was very helpful. More

by JMOUNTIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service was excellent!
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August 26, 2023

The service was great and everyone was really nice and helpful. Thanks for everything you do More

by aneshialynom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Huff
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August 25, 2023

Kerrie was able to accommodate my request for a loaner on short notice. She followed to make sure that I knew she was working on it. Amazing customer service. Mike in service is always the best! More

by KATHY.HENEGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie and Mike in Service
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August 25, 2023

They did a great job servicing my care in a timely manner as I expected. My needs were met More

by lavishlady1136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin Sese
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August 25, 2023

The quality of work that the service staff provided was excellent. They did a great job. More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Terry, and Justin
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you were pleased with the excellent quality of work provided by our service staff. It's our goal to deliver top-notch service, and we're glad to know that we were able to meet your expectations. If you ever need any further assistance or have more vehicle-related needs in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

August 25, 2023

Outstanding service from Mike C. getting my car in right away and getting my flat tired changed so I could go on with my day. Very appreciative of the immediate service. More

by DMADANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with Mike Cescato.
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August 24, 2023

All good except wait time over 90 minutes for oil change and tire rotation. Thanks. More

by daviddoc07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a positive experience. However, we do apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is valuable, and we understand that waiting for over 90 minutes can be inconvenient. We appreciate your patience and understanding during your visit. We will take your feedback into consideration to improve our service and ensure that wait times are minimized in the future. Best Wishes, INFINITI Of Orland Park

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