INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about the great service you received, and for your kind words about Justin. We're delighted to hear that your experience with us was top-notch and that Justin provided you with excellent service by keeping you updated throughout the process. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience during your visit to our dealership. We greatly appreciate your feedback, and we're delighted to hear that you found our staff to be courteous, professional, knowledgeable, and friendly. Creating a welcoming and knowledgeable environment for our customers is a top priority, and your kind words are a testament to our team's dedication to providing excellent service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your enthusiastic praise for Mr. Lewis and Mike. We greatly appreciate your kind words and are thrilled to hear that they have delivered such a high level of professionalism and service. Your appreciation motivates us to continue providing excellent service, and we will be sure to pass on your compliments to Mr. Lewis and Mike. If you have any further comments or if there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we're committed to keeping up the awesome job! Best Wishes, INFINITI Of Orland Park

dannyjohnson70 responded

Anytime. We as Humans always complain about everything that goes wrong we tell family and friends about our experience. So why not tell everyone about our GOOD EXPERIENCES and that’s just what I did !!! Thanks again Orland Infinity.