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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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September 09, 2023

Very good service. Would have rated it 5 stars but i had to come back a second time because the part was not in stock. More

by TABAL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
September 09, 2023

helpful, informative, did not feel rushed. . explained exactly what was going to be done and what was needed. told of different promotions and coupons available . More

by stapplet7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin sese
September 08, 2023

The service rep was very polite and courteous, the wait was not too bad. The waiting area is comfortable. More

by BRNICK1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael - Service Advisor
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to leave us a positive review. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience during your visit to our service center. Best Wishes, INFINITI Of Orland Park

September 08, 2023

LaToya was phenomenal! She checked in consistently with updates on my service. I truly appreciated her providing the care for my service. More

by BERNADETTE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that LaToya provided you with exceptional service during your recent visit. Your kind words are greatly appreciated, and we will be sure to pass on your compliments to her. We take pride in our team's commitment to customer care, and it's fantastic to know that LaToya consistently checked in with updates to ensure you had a positive experience. Your satisfaction is our top priority, and we are delighted that she contributed to making your service visit a great one. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us for your automotive service needs. Best Wishes, INFINITI Of Orland Park

September 07, 2023

Service Department has always understood my requirements and they perform the work I need, great job. More

by MIKELTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael C. Service Dept
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service is always stellar. The waiting room is equipped with plugs as I was working while waiting on my truck. More

by JENNIFERSHYLONN
Recommend Dealer
Yes
Employees Worked With
Elliott Torne
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave a positive review of our customer service. We're thrilled to hear that you consistently find our customer service to be stellar. It's great to know that our waiting room facilities, including the availability of plugs, allowed you to work comfortably while waiting for your truck. We aim to provide a convenient and accommodating environment for our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service department was efficient and courteous. The were also timely and informative about what was happening. These surveys are getting a bit agitating. I keep giving good reviews bec More

by skye5394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

September 04, 2023

The service team received me promptly, without an appointment and my car was completed within 90 minutes. They returned the car cleaner, both inside and out, than when I arrived. More

by vincegutierrezpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 02, 2023

Very good job they fixed everything correctly thank you I will only let them work on my vehicle More

by wilkinstheodore7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Robles
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback and your trust in our service team. We greatly appreciate your confidence in us and are delighted to hear that we were able to fix everything correctly to your satisfaction. We understand the importance of vehicle maintenance, and we're committed to providing you with top-notch service in the future. If you have any further comments or if there's anything specific you'd like to share or request for your vehicle's maintenance, please don't hesitate to reach out. Thank you for choosing us to take care of your vehicle, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 02, 2023

I was pleasantly surprised with the quick service and complimentary multipoint check. The print out helps remind me to budget future service requirements. More

by david.zvejnieks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service young lady. Patient and professional.
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

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