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INFINITI Of Orland Park - Service Center
Orland Park, IL
556 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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556 Reviews of INFINITI Of Orland Park - Service Center
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Verified Customer
October 29, 2023
Fantastic! Took me on time, Michael was outstanding again. Reviewed in detail services I needed. Escorted me to waiting area and kept me informed throughout the Took me on time, Michael was outstanding again. Reviewed in detail services I needed. Escorted me to waiting area and kept me informed throughout the visit. Car was clean. Looked brand new. Services were delivered in timely fashion. No issues. More
by PHILIP.LERNER
Employees Worked With
Michael who took my car. Best experience ever. Very responsive and attentive.
October 28, 2023
Purchased a car last week. Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP More
by tinia.robinson
Employees Worked With
JJ Vock, Joseph Ruiz
October 24, 2023
My service technician was excel with however I made an appointment for 1:30 I did not leave until 4pm. What's the point of making an appointment if you have to wait almost 3 hours to be serviced appointment for 1:30 I did not leave until 4pm. What's the point of making an appointment if you have to wait almost 3 hours to be serviced More
by TASHA_HUGHEY115
Employees Worked With
Service Department
October 19, 2023
Extremely Disappointed I've been a loyal customer of this dealership for nearly eight years, but my recent experience with their service department has left me extremely disappointed. During a routin this dealership for nearly eight years, but my recent experience with their service department has left me extremely disappointed. During a routine headlight bulb repair, the service department not only caused the issue but also had the audacity to demand an assessment fee for their mistake. To make matters worse, they hung up on me while I was simply requesting repair information. This level of customer service is unacceptable, especially for a dealership I've been patronizing for such a long time. I'm currently in the market for a new car, and I can confidently say that I will not be returning to this dealership. The way they operate reminds me of Ford dealerships in the 1970s, and Infiniti definitely has some work to do in improving their customer service standards. More
by MackTD
Employees Worked With
Service Department
October 18, 2023
Mike in service has excellent customer service skills. Whenever I bring my car in for service if its Mike that assist me, I feel comfortable that my time will be well spent. Whenever I bring my car in for service if its Mike that assist me, I feel comfortable that my time will be well spent. More
by pw
Employees Worked With
Sean extended warranty dept. very good.
October 15, 2023
The service desk members talk too much and play too much. If they aren’t on their phones they are playing as if they don’t have work to do. The mechanics spend too much time playfully chatting at the service If they aren’t on their phones they are playing as if they don’t have work to do. The mechanics spend too much time playfully chatting at the service desk. We should not be sitting and waiting for hours and have to watch the staff play, as if we don’t have other things to do. More
by NLOVETT03
Employees Worked With
N/a
