INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a pleasant and friendly service encounter with our team. Fast and efficient service is something we strive for, and we're glad we could meet your expectations. Providing you with a list of things to focus on for the next visit is part of our commitment to transparent and proactive customer service. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. We appreciate your kind words and your trust in our services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your incredibly positive feedback! We're thrilled to hear that you had the very best experience with us and that our team demonstrated expertise in what they do. Recommendations from satisfied customers like you mean the world to us, and we truly appreciate your kind words. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. We're here to serve you, and your satisfaction is our top priority. Thank you for recommending us to everyone, and we look forward to the opportunity to serve you and others in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your loyalty and for taking the time to share your positive experience with our dealership! We're thrilled to hear that our staff has been consistently awesome, helpful, and responsive. Your decision to choose us for your third car is truly appreciated, and we look forward to the possibility of assisting you with a fourth in the future. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We value your input and are here to ensure your experience with us continues to be excellent. Thank you for being a valued customer, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you feel well taken care of and that our associates have provided you with professional service. Maintaining the satisfaction and trust of our customers is a top priority, and we appreciate your positive feedback. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We're here to ensure your experience with us continues to meet your expectations. Thank you for choosing us to care for your 2014 Infiniti QX80. We look forward to providing you with continued excellent service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for choosing us for your car purchase, and we're delighted to hear that your experience was great! Your satisfaction is our top priority, and we're thrilled that our team in the service department provided you with an equally positive experience. We appreciate you taking the time to share your feedback, and it means a lot to us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your positive experience with our service department. We're thrilled to hear that our team was outstanding in addressing your concerns and ensuring a smooth service experience. It's great to know that they listened attentively and worked with you on the payment, especially considering the confusion with the coupon. We understand the importance of efficient service, and we're delighted that the process was quicker than expected for you. Your satisfaction is our priority, and we appreciate your feedback. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department. We're delighted to hear that you found our service and hospitality to be very good. Providing professional and timely service is our priority, and we're glad that we could address your concerns to your satisfaction. Our team appreciates your feedback, and it motivates us to continue delivering high-quality service to all our customers. If you ever have more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that our service fell short of your expectations, especially after such a prolonged and challenging period. Your time is valuable, and we understand the frustration caused by the extended wait time and the absence of assistance. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We are committed to making improvements to provide you with a better service experience in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with LaToya and our service department. We're delighted to hear that LaToya went above and beyond to ensure a smooth and pleasant service experience for you, from the drop-off to the recommendations, all delivered with a smile and a happy demeanor. We will certainly pass along your commendation to LaToya and the rest of our team. Your feedback is valuable to us, and we appreciate your suggestion regarding a menu for the Service Department. If there's anything else we can do to enhance your future visits or if you have any further suggestions, please feel free to let us know. We look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! We're pleased to hear that you experienced quick service and found the video of the multi-point inspection to be helpful in understanding priorities for future repairs. Providing transparent and informative insights into your vehicle's condition is important to us, and we're glad to know it was beneficial for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park