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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
557 Reviews

557 Reviews of INFINITI Of Orland Park - Service Center

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December 10, 2023

The service department and the technician that assisted me did an excellent job and insured that all the information I needed to make an informed decisions was given to me, great job More

by FELIXSIMPKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
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December 10, 2023

Everyone was polite and professional. Great communication, very accommodating to my needs and explained all service items. More

by GENERALBUSINESS100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya-Service
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December 09, 2023

The service advisor Mike has always given me full complete answers to my questions and concerns. He very pleasant and knows his job. I will only work with Mike. More

by diana2tho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, in service
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December 09, 2023

service was to my satisfaction. greeted upon my arrival, kept in touch with me regarding how service was progressing. More

by BGASTON0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service mngr
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December 08, 2023

I was sold a car with underlying issues that were not corrected before the sale More

by tinia.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Ruiz
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December 07, 2023

The Orland Dealership Staff are PROFESSIONAL and ACCOMMODATING with scheduling. The dealership is always available to answer questions about my vehicle. More

by AMMATTHEWS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 05, 2023

Team very professional keep you updated and anything you need while waiting they provide for you More

by LATEKAALMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2023

The service department staff go above and beyond. I love how the always give me an update of my service. More

by KDIJAH1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
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November 30, 2023

The service department employees are very knowledgeable, but from time to time they are very slow More

by MSMAV411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback about our service department. We appreciate your kind words about the knowledge of our employees and acknowledge your concern about the occasional wait times. We understand the importance of efficient service, and we are actively working to improve our processes to reduce wait times for our valued customers. Your feedback helps us identify areas for enhancement, and we are committed to providing a better experience. If there's anything specific you would like us to address or if you have suggestions for improvement, please feel free to share them with us. We value your input and look forward to serving you even better in the future. Best Wishes, INFINITI Of Orland Park

November 30, 2023

Terrible service associate assisted me on my last visit. He was very rude. Nothing else to say. More

by DEBRAMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 30, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the unpleasant experience you had with our service associate during your last visit. Your feedback is valuable to us, and we take such matters seriously. We are committed to providing exceptional service, and we are truly sorry that we fell short in this instance. Please know that we are addressing this issue internally to ensure it doesn't happen again. We appreciate your honesty and the opportunity to improve. If you would like to discuss your experience further or provide more details, please feel free to reach out to our service manager at 708-403-4700. Thank you for bringing this to our attention, and we hope to have the chance to make things right in the future. Best Wishes, INFINITI Of Orland

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