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INFINITI Of Orland Park - Service Center
Orland Park, IL
557 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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557 Reviews of INFINITI Of Orland Park - Service Center
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January 15, 2024
The Best in the Business! !! Excellent staff and overall experience! Will only buy from them!!! !! Excellent staff and overall experience! Will only buy from them!!! More
by MAUREENKARUNTZOS
Verified CustomerEmployees Worked With
Other Employees :
Brian and Terry, Mark Bugajski, Mimi Nofal, Bassam Georgy, Dan Schedler
January 07, 2024
The repair was made, which was good. However, I was given a list of services that needed immediate attention. The problem was the filters were brand new. Also, once I have the brakes However, I was given a list of services that needed immediate attention. The problem was the filters were brand new. Also, once I have the brakes replaced, the brake fluid will increase. The only services that need addressed on the list were rear brakes and transmission fluid. You should not be allowed to put services that don’t need to be made on a list. Luckily I had just replaced the filters so knew you didn’t even look at my car’s filter. More
by BETHMC66
Employees Worked With
Service department
January 07, 2024
Frustrating experience after purchasing a new car with tire, rim, dent and windshield protection and being told I have to pay $97 for a tire replacement due to a nail in the tire wall. This was less than tire, rim, dent and windshield protection and being told I have to pay $97 for a tire replacement due to a nail in the tire wall. This was less than 30 days after purchasing a new 2024 Qx60. In addition I had to come back to the dealer twice for not having the tire in stock after scheduling an appointment 6 days prior. Also the finance team incorrectly tagged and title the wrong car and had me driving around for days with the incorrect paper work. More
by KWASI782
Employees Worked With
JJ Vock
January 05, 2024
The customer service was excellent. Justin was very polite and extremely helpful. I will definitely return and recommend this dealership for service. Justin was very polite and extremely helpful. I will definitely return and recommend this dealership for service. More
by KEITHROACH59
Employees Worked With
Justin
December 30, 2023
I started using this dealership when I moved from Texas to Illinois during Covid. I had come to expect a certain level of service from Infiniti as a whole and initially this dealership had fallen short of to Illinois during Covid. I had come to expect a certain level of service from Infiniti as a whole and initially this dealership had fallen short of that, however on this last visit I was greeted as soon as I pulled my car into the service center. My service representative came to the car and we went over why I was there. I mentioned to him that I had a 5 year old with me and did not want to sit in a dealership all day (as I had done in the past because of lack of communication). He responded appropriately and helped me get out of the car and was very patient as I needed to grab some things for my grandchild. He thoroughly explained what was going on and the recommendations but recognized that I may not be able to have the work completed at that time. I agreed to have the work done and he has me ready within as hour and a half. A sales representative showed me how to look for deals the dealership may be offering and my service representative processed my discount. Since the weather has turned bad since arriving he graciously pulled my car back into the service center drop off so I didn’t have to try to get my grandchild in the car out in the elements! That is the service I love and expect from my dealership! They will definitely be my first choice for a purchase of my next vehicle as long as this type of service continues. I felt extremely appreciated for being a loyal customer and appreciative of their welcoming spirit. More
by Lyndel
December 29, 2023
salesman was great and prompt Was very disappointed with the trade in value....I would definitely recommend going to car max first and also tell friends and family to do the same with the trade in value....I would definitely recommend going to car max first and also tell friends and family to do the same More
by tfrigo
Employees Worked With
Dan Schedler
December 23, 2023
The Dealership has polite? Friendly quick efficient customer service. Informa the customer of what is happening with there vehicle with Great Service Friendly quick efficient customer service. Informa the customer of what is happening with there vehicle with Great Service More
by marikiarn
Employees Worked With
Justin
