INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

We sincerely apologize for any inconvenience caused by your wait despite having an appointment. we strive to provide prompt and efficient service to all our valued customers. However, we understand that sometimes unforeseen circumstances may lead to delays in our service process. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we look forward to serving you better in your future visits. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. Your input is invaluable as we continuously strive to improve our services and enhance the customer experience. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you once again for bringing this matter to our attention. We appreciate your patronage and look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that Justin was able to accommodate you, even without an appointment, and make sure your needs were met before your upcoming travel plans. We understand that waiting can be frustrating, especially when you have a tight schedule, but we're glad to hear that Justin's assistance made the wait more manageable and that he took the time to go over everything with you patiently and thoroughly. Providing exceptional service and ensuring our customers feel comfortable and informed is our priority, and it's great to know that Justin's efforts contributed to your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again whenever you need us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the service at our dealership and that Justin provided excellent care for your car. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us! We're delighted to hear that you received very good service and that you were kept informed about when your car would be ready. We understand the importance of clear communication and timely updates, and we're glad we could meet your expectations in this regard. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you always have an amazing experience at Infiniti of Orland Park and that Latonya provided you with helpful and attentive service. Keeping our customers informed and ensuring a smooth service experience is our top priority, and we're delighted to hear that Latonya's assistance made a positive impact on your visit. We appreciate your continued trust in us and your ongoing support. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

You're very welcome! We're delighted to hear that you had a positive experience with us and that our service was swift, considerate, and concise. Providing excellent customer service is our top priority, and it's fantastic to know that Christine stood out in delivering great service to you. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback! We're thrilled to hear that you had a great service experience! Providing friendly and accommodating service is important to us, and we're delighted that our team member met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize for the extended wait time you experienced during your oil change appointment. Your time is valuable, and we understand the inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and it's disappointing to hear that we fell short of meeting your expectations on this occasion. We will investigate the cause of the delay to ensure that similar situations are avoided in the future. Please know that your feedback is valuable to us, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a fantastic service experience with us. Providing excellent customer service and addressing all your questions and concerns is our priority. We're glad our representative was able to assist you and that our team efficiently worked on your car to ensure it's in top condition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park