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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
557 Reviews

557 Reviews of INFINITI Of Orland Park - Service Center

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January 31, 2024

Excellent service experience, which isn't surprising. Been coming here for years, and never disappointed. From my service advisor to the mechanic, all are highly credible and knowledgeable; with excellen More

by Jim P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you've had excellent service experiences with us consistently over the years. Providing knowledgeable and credible service, along with excellent customer service, is our top priority, and we're glad to know that our team has consistently met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you for many more years to come! Best Wishes, INFINITI Of Orland Park

January 30, 2024

Checked in quickly and easily and was greeted at my car door. Service was very quick and I was updated several times along the way. I liked how I was shown where my car was after the service since in the p More

by MARKAUSKAS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
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Jan 31, 2024 -

INFINITI Of Orland Park responded

Your satisfaction means the most to us! We are happy to hear you had a great experience! See you again in the future. Best Wishes, INFINITI Of Orland Park

January 29, 2024

Always the best place to buy a new car and best service. I’ve been with them long time ago. More

by NAVA_BERNADETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin fom Service Dept.
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Jan 31, 2024 -

INFINITI Of Orland Park responded

Your continued business means the world to us! Thank you for your past, present and future business! Enjoy your new purchase and we look forward to working with you again soon. Best Wishes, INFINITI Of Orland Park

January 29, 2024

Fast and easy service. My rep pointed out some good recommendations. The dealership was clean. More

by FELTON.ELLINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

INFINITI Of Orland Park responded

We appreciate you taking time to leave us a review and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 28, 2024

Great experience, great customer service, great use of the text message system, showed a video of my car. More

by DMAHAN3X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with us and that you appreciated our customer service and use of the text message system. We're glad that the video of your car added value to your service experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

January 27, 2024

Very friendly staff. They explain everything very well. Complete maintenance in a timely manner. No complaints. More

by ERNESTOESPINOSA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you found our staff very friendly and that they explained everything well. We strive to provide clear communication and timely maintenance services to our customers. We're glad to hear that you had no complaints about your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 27, 2024

Good service! Mike (greeter) and my service manager were hands-on. They explained everything to me and kept me up to date on my car service being completed. Also, More

by BETTA4IT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and the Service Manager in the Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you received good service and that Mike and your service manager were hands-on and kept you informed throughout the process. We strive to provide excellent customer service and keep our customers informed every step of the way. We're glad you enjoyed the complimentary car wash as well! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2024

Michael Cescato was excellent with my service needs . Very professional as always. This is why I keep going back for my service needs. At Infiniti of Orland Park. More

by ROGER.ZACARIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that Michael Cescato provided excellent service for your needs and that you found him to be very professional. We strive to provide top-notch service to all our customers, and we're glad to hear that Michael's professionalism keeps you coming back for your service needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2024

Thanks to Ken at Infiniti o f Orland for taking good care of my vehicle services. Thanks for the coupon and vacuuming my front. More

by MSROZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Ken at Infiniti of Orland took good care of your vehicle services and that you appreciated the coupon and the vacuuming of your front area. Providing excellent service and attention to detail is important to us, and we're pleased to know that your experience met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 22, 2024

LaToya was amazing! She provided great customer service and was professional throughout the entire process. More

by CESAR750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya
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