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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
557 Reviews

557 Reviews of INFINITI Of Orland Park - Service Center

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February 24, 2024

Mike the service manager was great! Straightforward and very helpful. The shop mechanic foreman explained what needed to be repaired. Great customer service! More

by PAULHOLLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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February 24, 2024

On time with appointment. Washed my vehicle. Complete list of things to take care of from a swift, but accurate inspection. I love the new brief video from the service techni More

by KELVINENGINE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
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February 23, 2024

The service representative, Justin was great, friendly, knowledgeable. Great customer service. Service was completed in a timely manner More

by MORRISFC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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February 20, 2024

Absolutely great service waiting time was not bad would be nice if they had snacks when i got my first infinity it was snacks in the waiting room. More

by KEENCOACHK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in the Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive feedback with us! We're glad to hear that you had a great service experience with us and that the waiting time was manageable. We appreciate your suggestion regarding snacks in the waiting room and will take it into consideration for future improvements. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further comments or questions, please feel free to reach out to us. Best Wishes, INFINITI Of Orland Park

February 13, 2024

The best customer service I have received in a long time from Natalia Haq and Eddie More

by Josette Doby
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Natalia Haq and Eddie provided you with the best customer service you've received in a long time. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your business! Best Wishes, INFINITI Of Orland Park

February 09, 2024

The cost for certain repairs and upkeep of vehicles are a bit costly compared to other auto mechanics. More

by MZDEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We understand your concerns about the cost of certain repairs and upkeep of vehicles compared to other auto mechanics. We strive to provide fair and competitive pricing while maintaining the highest quality of service. Your feedback is valuable to us, and we will review our pricing structure to ensure that we continue to offer value to our customers. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to have the opportunity to serve you again in the future. Best Wishes, INFINITI Of Orland Park

February 03, 2024

Good work just waited for the part over 6 months but overall. I had my car back the same day More

by TWINTWO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience overall, despite the wait for the part. We apologize for the delay and any inconvenience it may have caused. Our goal is to provide prompt and efficient service, and we appreciate your patience. If you need anything else or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

February 02, 2024

Service Mike was fine. Parts didn’t have a lower radiator hose so they ordered it, said it would be a couple of days and that they would call me. More than a week later I More

by JBOLERJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service. I always go to him. He did fine.
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Feb 22, 2024 -

INFINITI Of Orland Park responded

We are sorry to hear about your experience with the parts department. It's important to us that we communicate effectively and keep our customers informed about the status of their orders. We apologize for any inconvenience caused by the delay and lack of communication. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again in the future. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out to us. We appreciate your patience and understanding. Best Wishes, INFINITI Of Orland Park

February 02, 2024

My car is running smooth again, thanks! Mike answered all my questions along the way. I was also able to get a next day appointment. More

by BRANDISOMCMILLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 22, 2024 -

INFINITI Of Orland Park responded

We're thrilled to hear that your car is running smoothly again and that Mike provided excellent service by addressing all your questions. Providing prompt appointments and effective communication is important to us, and we're glad we could accommodate your needs with a next-day appointment. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

February 02, 2024

Very efficient and timely. They kept me updated through text an email the entire time. More

by DONNAEDONNAJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Service Department
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Feb 22, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're delighted to hear that you found our service to be efficient and timely, and we're glad that our communication efforts, including text and email updates, were helpful throughout the process. Your satisfaction is our priority, and we appreciate your positive experience. If you need anything else or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

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