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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
557 Reviews

557 Reviews of INFINITI Of Orland Park - Service Center

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March 03, 2024

Have 10:30 appointments for oil change I left the dealership at 1:30 3 hours for oil change. This is the longest oil change in my life More

by SHAAH9632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 15, 2024 -

INFINITI Of Orland Park responded

We apologize for the extended wait time you experienced during your oil change appointment. Your time is valuable, and we understand the inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and it's disappointing to hear that we fell short of meeting your expectations on this occasion. We will investigate the cause of the delay to ensure that similar situations are avoided in the future. Please know that your feedback is valuable to us, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

March 02, 2024

The service was absolutely fantastic. The representative answered my questions and they worked on my car. More

by KAREN.GOULD1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Robles, JJ Vock
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Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a fantastic service experience with us. Providing excellent customer service and addressing all your questions and concerns is our priority. We're glad our representative was able to assist you and that our team efficiently worked on your car to ensure it's in top condition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

March 01, 2024

I love to take my vehicle to Infiniti of Orland Park for my service needs. The staff is always courteous and professional. More

by SHRINAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Tenton
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Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you love bringing your vehicle to Infiniti of Orland Park for your service needs. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to help, and we appreciate your business. Best Wishes, INFINITI Of Orland Park

March 01, 2024

THEY GREETED ME WHEN I CAME IN AND HELPED ME WITH ALL MY NEEDS AND MORE I WAS VERY PLEASED WITH MY SERVICE. More

by ANDEEB12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT FOR MY CAR
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Mar 15, 2024 -

INFINITI Of Orland Park responded

We're delighted to hear that you were greeted warmly and that our team went above and beyond to assist you with all your needs during your visit. Providing exceptional service is what we strive for, and we're thrilled that we could exceed your expectations. Your satisfaction is important to us, and we're pleased that you were very pleased with your service. If there's anything else we can do to further enhance your experience or if you have any feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

March 01, 2024

When I checked the vehicle in I asked the team member about the exterior protection plan I purchased with the vehicle. I asked her to see if it were still in effect and showed the area that needed attent More

by TOM17SCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't have name handy
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Mar 15, 2024 -

INFINITI Of Orland Park responded

We apologize for the oversight regarding your inquiry about the exterior protection plan you purchased with your vehicle. Your satisfaction is our priority, and we regret any miscommunication or lack of follow-up on our part. We will investigate the matter further to ensure that your concerns regarding the exterior protection plan are addressed promptly and appropriately. It's important to us that you receive the services and support you deserve as a valued customer. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and the opportunity to rectify this situation. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Best Wishes, INFINITI Of Orland Park

February 28, 2024

The staff are very warm and super helpful with all of my questions. I recommend them More

by olusegu3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Alyssa Alfano
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February 28, 2024

Very professional team. Take pride in guest services and exceeding overall expectations. Look forward to returning. More

by lwestbrookjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Dan Schedler, Abdullah Hasan
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February 28, 2024

I would never go back to this location. They blamed me for what was wrong with my truck I got a second opinion and everything was covered under my warranty. Terrible service More

by SHADA.CRENSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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February 27, 2024

Michael was great help! Thank you again, I really appreciate everything yesterday at my service!!! More

by Nikiyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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February 25, 2024

I got a new tire put on and an oil change done. My license plate fixed which was hanging the screw had came off. My car was washed and tires rotated and the inside car cleaned. Kind and friendly st More

by PADAMSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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