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INFINITI Of Orland Park - Service Center
Orland Park, IL
557 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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557 Reviews of INFINITI Of Orland Park - Service Center
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March 20, 2024
Ahmad in sales was trying to sell me a new car and trade in my old vehicle. I mentioned that my vehicle's gas tank was too small and that I was probably going to lean toward a hybrid for my next vehicle. in my old vehicle. I mentioned that my vehicle's gas tank was too small and that I was probably going to lean toward a hybrid for my next vehicle. He told me that the QX60 was the same size as a QX80 - I have a QX80. He mentioned the only difference was the head space. I told him he could appraise the vehicle, let me know the trade in value and I would take a look at the vehicle. He kept pushing for an appointment. I said I could not commit. I had a loaner vehicle and when I returned the next day, I came to find out that Ahmad had taken my vehicle key home with him. He expected me to meet with him the evening before (which I told him I could not confirm). I felt like this was a TERRIBLE used car salesman tactic to get me to meet with him. So pushy, misleading (QX60 is no where near the same size as QX80 - not even remotely close) More
by KATHY.HENEGHAN
Verified CustomerEmployees Worked With
March 18, 2024
I was happy with the work that was done on the car, but I was very disappointed when they returned the car to me and the tire light was on I mean, why would you return a customers car to him from the dealers was very disappointed when they returned the car to me and the tire light was on I mean, why would you return a customers car to him from the dealership and the tire light is on. More
by BSTACHESIII66
Employees Worked With
Michael kept me informed about the car and work that was being done.
March 15, 2024
The advisors and desk staff don’t work cohesively. After being there 40 min I asked how long the wait would be, and an advisor told me to ask the advisor that checked me in. I left the dealership and After being there 40 min I asked how long the wait would be, and an advisor told me to ask the advisor that checked me in. I left the dealership and returned about an hour later. I asked the desk staff (checkout team) and they told me to sit and wait on my advisor -which didn’t make sense because how would she know I returned?! So I went to the advisor desk & my advisor wasn’t there. They said they would let her know. I waited 20 minutes before I went looking for my advisor again to tell her I was ready to check out. At this point I’m assuming she’s on lunch. I asked a man to help me because I know my car is done and I’m ready to leave. He said my car info was with the advisors in the main area where you pull in. I told those ladies and now they were able to find my info and take it to the checkout desk. This experience was annoying. The checkout staff should go check to see if a car is ready or be able to tell in their system. Or if an advisor is out, can they help customers in their absence? Why make customers wait 30 min for a car that is ready?!!!! More
by KELLY.MILLER824
Employees Worked With
March 14, 2024
I really don’t appreciate doing business for the last 5 years and to be ignored after receiving a call to give specific instructions. I called for 2 days and never did I receive a call back. All I receive years and to be ignored after receiving a call to give specific instructions. I called for 2 days and never did I receive a call back. All I received was a voicemail every time. When I showed up after 3 days of being ignored now he has the time to talk to me about the issue. That’s ok you can just give me my keys and I can take my $6,000 issue to another dealership. I have never had this type of service before. More
by SHEVONNE_WELLS25
Employees Worked With
Mike S
March 13, 2024
LaToya was absolutely amazing. She updated me every step of the way with the progress of my car and was always available for questions. She updated me every step of the way with the progress of my car and was always available for questions. More
by RMILLER8677
Employees Worked With
LaToya
