Back

INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

Sort by
March 24, 2024

Overall ok, except 2 hour wait for an oil change is not something I’m happy with. More

by EMARCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I always deal with Mike, this time it was jimmy. Both get a 5 stars for trying hard.
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for the extended wait time you experienced for your oil change. Your time is valuable, and we understand the frustration this may have caused. We're continuously working to improve our efficiency to ensure that our customers are served promptly. If there's anything specific we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

March 24, 2024

The team at Infiniti Orland Park was incredibly profession and communicative. They were accommodating and accessible during the service period of my QX-80. More

by ACCTGCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin & Rosie
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! Accommodating and accessible service is what we aim for, and we're glad to know that we could meet your expectations. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

March 24, 2024

THIS SERVICE CENTER AT ORLAND INFINITY IS THE ONLY PLEASE I NEED TO SERVICE MY VEHICLE. I HAVE BEEN GOING THERE FOR YEARS AND NEVER HAD ANY PROBLEM. I RECOMMEND THIS LOCATION TO ALL MY FRIENDS AND FAMILY. T More

by ODIBEYEWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Altarifi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your loyal patronage and for recommending our service center to your friends and family! We're thrilled to hear that you've had consistently positive experiences with us! If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're grateful for your continued support and look forward to serving you for many more years to come! Best Wishes, INFINITI Of Orland Park

March 24, 2024

Infiniti of Orlando park is the best Infiniti dealership that I’ve did business with. They have good deals and were efficient. Deals are completed expeditiously. I will be a repeat customer! More

by THEODOREPOMMELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Altarifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Bassam Georgy, Joseph Ruiz, Huda Abed, Alyssa Alfano, Steven Ortiz Anderson, Abdullah Hasan
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us! We truly appreciate your loyalty as a repeat customer, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 23, 2024

Brought our infinity QX 50 for service maintenance. They gave my husband a wrong invoice worth $3400 and a wrong key. When my husband asked, they rechecked and found out that the invoice they gave us More

by KATKAT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 13, 2024 -

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience and concern caused by the errors made during your recent service visit with us. Your safety and satisfaction are our top priorities, and we deeply regret any oversight on our part. It's unacceptable that you were provided with an incorrect invoice and key, and we understand the seriousness of the situation. Please rest assured that we have taken immediate action to rectify these errors and prevent similar incidents from occurring in the future. We appreciate your understanding and patience as we work to address this matter. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we're committed to ensuring that you receive the high-quality service you deserve. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. Best Wishes, INFINITI Of Orland Park

March 23, 2024

Always a great experience at Orland Park Infiniti! ! From the time you check in to check out! More

by NEECHELLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We are happy to hear you continue to have a great experience with our service! We look forward to working with you in the future. Best Wishes, INFINITI Of Orland Park

March 22, 2024

Service was done quicker than estimated. Was updated on status throughout the wait. Very pleased with everything More

by RafalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your service was completed quicker than estimated and that you were kept updated on the status throughout the wait. We truly appreciate your feedback and your business. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 22, 2024

Service was nice but wait time too long. Also prices quoted for repairs was to expensive More

by CALLIEMWGRAHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin from service
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us regarding your recent service experience. We're glad to hear that you found our service to be nice, but we're truly sorry to hear about the extended wait time and the pricing concerns you encountered. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

March 22, 2024

My car has been in the shop for over a month. My warranty company stated that when they came for the inspection of my car nothing was wrong with what the claim adjuster wrote on the report.. More

by TBROWNBRTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin sese, JJ Vock
May 13, 2024 -

INFINITI Of Orland Park responded

We're deeply sorry to hear about the extended duration your car has been in our shop and the complications with your warranty company's inspection process. If there's anything specific you would like to discuss or if you have any questions about the status of your vehicle, please don't hesitate to reach out to us. We're committed to providing you with the support and assistance you need during this time. Thank you for your patience and understanding. Best Wishes, INFINITI Of Orland Park

March 20, 2024

Ahmad in sales was trying to sell me a new car and trade in my old vehicle. I mentioned that my vehicle's gas tank was too small and that I was probably going to lean toward a hybrid for my next vehicle. More

by KATHY.HENEGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Sarhan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconvenience and frustration you encountered during your interactions with Ahmad. Your feedback is deeply concerning, and we want to assure you that this is not the level of service we strive to provide to our customers. We're truly sorry for any miscommunication or misunderstanding that may have occurred during your discussions with Ahmad. We will address this issue internally with Ahmad to ensure that such incidents are not repeated in the future. Our goal is to provide transparent and respectful service to all our customers, and it's clear that we fell short of that standard in this instance. We appreciate your honesty and your willingness to share your concerns with us. If there's anything else we can do to address the situation or if you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Best Wishes, INFINITI Of Orland Park

...
23
...