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INFINITI Of Orland Park - Service Center
Orland Park, IL
556 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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556 Reviews of INFINITI Of Orland Park - Service Center
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April 05, 2024
Always great service when I go to have my car serviced. Everyone is always very friendly and helpful. Sales and the cashiers are awesome as well. Everyone is always very friendly and helpful. Sales and the cashiers are awesome as well. More
by RASKALKEN3
Verified CustomerEmployees Worked With
Service Department
April 05, 2024
Great Service and Pleasure working with LaToya. She is very thorough and provides amazing follow up and keeps you abreast every step of the way. She is very thorough and provides amazing follow up and keeps you abreast every step of the way. More
by ASIMS814
Employees Worked With
LaToya in Service
April 04, 2024
Still not time for my first payment, yet my vehicle has been serviced three times and still waiting for a call back for the fourth time. Was asked if my vehicle could be kept while they waited on a part to been serviced three times and still waiting for a call back for the fourth time. Was asked if my vehicle could be kept while they waited on a part to come in. I said no and glad that I did because that was 9 nine days ago. No loaner was offered. More
by TAJAIW
March 29, 2024
Very expensive just to have two keys programmed. I was told my car would be done the same day it was towed there and I never heard anything until I called the next day. I called and gave the recept I was told my car would be done the same day it was towed there and I never heard anything until I called the next day. I called and gave the receptionist my correct phone number because I noticed on the paperwork that was emailed to me your company still had my old number. The service advisor did call me on my correct number to tell me my car arrived after being towed but when it was finished I called and asked if my car was done and was given extreme attitude saying it has been done and she already called and texted me and that I should have known it was done but the problem is she called my old incorrect phone number, More
by JENNY31684
Employees Worked With
Service
March 29, 2024
I could not check out until I responded to an email I didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for th didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for the free oil change. I have had nothing but terrible experiences since I brought the 2nd truck. It’s paid for and I will never purchase from them again. More
by BETTYBOOPBEVERLY
Employees Worked With
Didn’t interact with any
March 28, 2024
The service itself was fine, the problem was resolved (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told w (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told when I set up the appointment with no explanation. I was forced to use the valet service (Mike, the driver was wonderful!), though the set up for a Lyft through the dealer was not so good... More
by kdonn34
Employees Worked With
Jimmy from the service department
March 27, 2024
Good service! The customer service representative was very professional, I always experience great service when I need service, thank you! The customer service representative was very professional, I always experience great service when I need service, thank you! More
by LCRAW89
Employees Worked With
New Representative, he transferred from Porsh Dealership from across the street.
