INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Wow, thank you so much for this incredible review! We're thrilled to hear that your experience with us was phenomenal and that JP went above and beyond to assist you with your vehicle purchase. It's wonderful to know that his sincerity, commitment to quality service, and dedication to ensuring your satisfaction made such a positive impression on you. We truly appreciate your trust and your willingness to refer your family and friends to INFINITI Of Orland Park. Rest assured, we will pass along your kind words to JP and our team. We're delighted to have earned you as a lifetime customer, and we look forward to assisting you and your referrals with all of your automotive needs in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're truly sorry to hear about the extended wait time and the concerns you've raised regarding your oil change and the issue with your camera dash. Your time and satisfaction are important to us, and we apologize for the inconvenience and frustration you experienced during your recent visit. We understand your disappointment and would like to address these issues as soon as possible. Our goal is to provide timely and thorough service to all of our customers, and it sounds like we fell short in your case. We will review your feedback with our service team to ensure that we improve our processes and communication moving forward. Regarding the diagnostic fee for the camera dash issue, we regret any confusion or inconvenience this may have caused. We strive to be transparent about our services and fees, but we understand that in this instance, you were looking for some guidance. We will certainly discuss this matter further to see how we can better assist our customers in similar situations. Please feel free to reach out to our management team directly to discuss your concerns in more detail, and we would be happy to work with you to resolve these issues. Thank you for bringing these matters to our attention, and we appreciate the opportunity to make things right. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're glad to hear that despite some initial issues during your visit, our service team's follow-up and effort to make things right met your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of our team's consistent efforts. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the service and customer support you received from Mike and our valet team. Providing a welcoming and great overall experience for our customers is always our goal, and we're delighted that we hit the mark with you. Your satisfaction is important to us, and we appreciate your kind words and recognition. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're delighted to hear that your service advisor was professional and kept you updated. We're also glad we could complete your service within the promised timeframe. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking time to leave us a great review about your experience with Victoria! We appreciate your feedback and look forward to working with you in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your recent service experience with us! We're delighted to hear that LaToya provided you with welcoming and professional service as your advisor. We appreciate your kind words and are thrilled that you had an overall great experience. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be timely, professional, and that every staff member was pleasant to work with. Ensuring our customers' satisfaction is our top priority, and we're delighted that we could meet your time expectations and get you to work on time. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that Latoya provided you with amazing service and was knowledgeable about your car needs. Customer satisfaction is our top priority, and we're delighted that Latoya took the time to address all your questions and concerns. We appreciate your loyalty and look forward to serving you again in the future. If you ever need anything or have any further questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park