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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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April 25, 2024

The location is clean, staff is friendly and extremely professional and provided updates regarding the services performed on my vehicle More

by TMC3OF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind review! We're pleased to hear that you found our location clean and our staff friendly and professional. We're also glad you appreciated the updates on your vehicle's service. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 23, 2024

I did not have an appointment on arrival but the service team lead by Mike, was there to service my vehicle promptly. More

by NICHOLASTANTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! Your satisfaction is our priority, and we're glad we could accommodate you. We appreciate your business and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

April 23, 2024

Good and timely service , however disappointed about the related, very high prices for the recommended services. More

by DEBORAHSULTON3
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback regarding your recent service experience. We're glad to hear that you found our service to be good and timely. However, we understand your disappointment regarding the prices of the recommended services. We strive to provide transparent pricing and ensure our customers receive the best value for their money. Your feedback is valuable, and we will review our pricing structure to ensure it aligns with our commitment to customer satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future. Best Wishes, INFINITI Of Orland Park

April 21, 2024

John Pullen (JP) is an EXCELLENT salesman. He was patient with me. He listened to me and my concerns. He helped me through the car buying process which made the experience less stressful. Than More

by indiarichards
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that John Pullen provided you with an excellent car-buying experience. It's great to know he was patient, listened to your concerns, and made the process less stressful. We appreciate your kind words and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 21, 2024

I normally have a great visit however this time was not normal. I did not receive a call that goes over the issues or condition of my car nor that my car was ready and when I finally got to the dealer my p More

by TENEISHAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Sarhan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

We apologize for the inconvenience you experienced during your recent visit. It’s concerning to hear that you did not receive a call about your car's condition or readiness, and that your paperwork was not with the cashier. This is not the level of service we strive to provide. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your patience and understanding, and we hope to offer you a smoother experience next time. Best Wishes, INFINITI Of Orland Park

April 20, 2024

The service with Infiniti has always been outstanding. In all the years I’ve had Infiniti’s it has been great knowing things are taken care of. More

by JMICHAELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your loyal support and wonderful feedback! We're thrilled to hear that you've consistently had outstanding service with us. It's great to know we've taken good care of your needs over the years. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

April 19, 2024

Service beyond top rating, they care about each customer, communicating clarity and willingness for helping to find solutions. More

by RCASH957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department & checkout cashiers
Report | Print
Apr 19, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our service. We strive to provide exceptional care and clear communication at all times. It's wonderful to know that our dedication to finding solutions resonated with you. We appreciate your trust and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

April 18, 2024

Bought my car at this dealership and it feels like home whenever I’m back. All service members from check in, to inquiries, cashier, and check out were thorough and a complete joy. More

by Dayna Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie
Report | Print
Apr 19, 2024 -

INFINITI Of Orland Park responded

We're truly honored to hear that you feel at home whenever you visit our dealership! Thank you for choosing us for your automotive needs and for taking the time to share your wonderful experience. It's fantastic to know that our team, from check-in to check-out, provided you with thorough and joyful service. Best Wishes, INFINITI Of Orland Park

April 18, 2024

I was pleased with my service and customer service support. Toya was welcoming and friendly. More

by DARRELLWHITE1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toya, Kerrie
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Apr 19, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave us this fantastic review! We're delighted to hear that you were pleased with the service and customer support you received at INFINITI Of Orland Park. Toya will be thrilled to know that her welcoming and friendly demeanor made a positive impression on you. Best Wishes, INFINITI Of Orland Park

April 17, 2024

Everything was okay but they didn’t change my sticker for the oil or reset my system for tire rotation. Really not sure if it was done or not. More

by LYNETTEWADE77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
Report | Print
Apr 19, 2024 -

INFINITI Of Orland Park responded

We're sorry to hear about the oversight regarding your oil change sticker and tire rotation system reset. Your feedback is important to us, and we apologize for any inconvenience this may have caused you. Please rest assured that we will address this issue with our service team to ensure that such oversights do not happen in the future. We value your trust and would like to make things right. If you would like to schedule a time to come back in for the necessary adjustments or have any other concerns, please don't hesitate to contact us. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. Best Wishes, INFINITI Of Orland Park

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