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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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May 02, 2024

The job was completed in sufficient time, you all should offer more deals to the service department More

by WILJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that the job was completed in sufficient time during your visit to our service department. We appreciate your suggestion regarding offering more deals, and we'll definitely take that into consideration to enhance our service offerings. Your satisfaction is important to us, and we're always looking for ways to improve. If you have any further feedback or suggestions, please feel free to share them with us. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 01, 2024

Nice and friendly service staff and receptionist. Very thorough with service inspection etc. . I was able to get a copy of any additional service I needed for my vehicle along with the price! Huda More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huda Abed
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our service staff, receptionist, and saleswoman, Huda. It's great to know that they were all friendly, thorough, and professional, making your visit enjoyable and informative. Your kind words mean a lot to us, and we're grateful for your loyalty and trust. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

They always make you feel very comfortable at Infiniti of Orland Park! Never once felt takin advantage of! More

by JS910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you always feel comfortable with us and that you've never felt taken advantage of. Your trust and satisfaction mean a lot to us, and we're committed to maintaining a welcoming and trustworthy environment for all our customers. If you ever need anything, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

Terry - the Service Mgr was fantastic in making lemonade out of lemons - making what had been a frustrating situation much better. I appreciated his follow up, and attention to making sure I was completely More

by SUEK1352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry - Service Mgr
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Terry, our Service Manager, was able to turn a frustrating situation into a positive one for you. Your satisfaction is our priority, and we're glad Terry's follow-up and attention to detail ensured you were completely satisfied with the service you received. We appreciate your feedback and your loyalty as a customer. Please don't hesitate to reach out if you need anything else in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

The dealership is the BEST! Thankful for the service and for Victoria..she ROCKS! THANKS!! More

by ARMANETTER583
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Victoria Kendra
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you consider our dealership the best and that you're thankful for the service provided by Victoria. We agree - she rocks! Your satisfaction is our priority, and we appreciate your kind words. We look forward to continuing to exceed your expectations in the future. Best Wishes, INFINITI Of Orland Park

April 28, 2024

The service representatives was pleasant and kept me informed. She also explained great service recommendations. More

by D_WYTE_GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember Service rep name
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our service representative was pleasant and kept you informed throughout your visit. It's fantastic to know that she also provided you with great service recommendations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Mike, my service writer, was friendly, professional, and efficient. The techs noted need for fluid check/change, changed oil. I'm very pleased with my experience, glad to report. I trust Infiniti to honest More

by 2000Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! It's great to know that our techs took care of your vehicle's needs and that you trust Infiniti to maintain your vehicle. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Top notch, friendly people, very thorough on explaining the process. The tech went above and beyond…. More

by TCB5677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team top-notch and friendly. It's great to know that our staff thoroughly explained the process and that the tech went above and beyond to assist you. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 26, 2024

Great experience! Keep me informed throughout my visit. Dealership was clean with attentive staff members More

by Ellyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Michael
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your great experience! We're glad to hear you were kept informed throughout your visit and found our dealership clean with attentive staff. We appreciate your feedback and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

April 25, 2024

Very helpful for great service I received from infinity service center is a some, professional and nice. More

by BTRIPP066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great service! It's fantastic to know that our team was helpful, professional, and nice during your visit. We appreciate your kind words and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

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