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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
765 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 765 reviews

December 21, 2023

Very pleasant and professional environment. Salesman Izzo and Business manager James Vock explained each portion of the process thoroughly. Both very personable and knowledgeable. I will be More

by Pkeller41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzo salesperson , JJ Vock
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with us! We are delighted to hear that you found our environment pleasant and professional. It's fantastic to know that both Izzo and James Vock provided you with thorough explanations and demonstrated excellent knowledge throughout the process. We appreciate your kind words and are thrilled that you had a great experience with us. Your recommendation to your friends and family means a lot to us, and we look forward to welcoming them with the same level of service and professionalism. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we genuinely value your support. Best Wishes, INFINITI Of Orland Park

December 21, 2023

2nd car we've purchased there nothing bad to say. ......would consider next car in future More

by tfrigo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Dec 29, 2023 -

INFINITI Of Orland Park responded

Thank you for being a valued repeat customer and for sharing your positive experience with us! We're thrilled to have had the opportunity to assist you with the purchase of your second car, and we appreciate your continued trust in our dealership. We look forward to seeing you in the future! Best Wishes, INFINITI Of Orland Park

December 20, 2023

The sale negotiation was a grueling and often contentious process, srarting with the dealers advertised sale price of the car, which the salesperson said was a mistake. More

by robertminikel
Recommend Dealer
No
Employees Worked With
Ronnie Robles, JJ Vock, Joseph Ruiz
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Dec 21, 2023 -

INFINITI Of Orland Park responded

We're genuinely sorry to hear about the challenges you faced during the sale negotiation process. We apologize for any confusion caused by the advertised sale price discrepancy, and we understand how frustrating that can be. Your feedback is important to us, and we'd appreciate the opportunity to address your concerns. Please reach out to [contact information] so we can discuss your experience further. Thank you for bringing this to our attention. Best Wishes, INFINITI Of Orland Park

December 19, 2023

Victoria is the best car dealership person very courteous, kind and listen to my needs More

by gcharl_2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski, Mimi Nofal, Victoria Kendra, Moe Rashid
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about Victoria! We're thrilled to hear that she provided you with courteous and kind service, actively listening to your needs. Customer satisfaction is our top priority, and we're grateful for your positive experience. If you have any more needs or questions in the future, Victoria and our team are here for you. Best Wishes, INFINITI Of Orland Park

December 19, 2023

Great dealership even through the construction. Very patient and knowledgeable staff. Would not go any where else More

by LemontIl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you so much for your positive review! We're delighted to hear that you had a great experience with our dealership, even during construction. We appreciate your patience and are glad to know our staff was both patient and knowledgeable. Your loyalty means a lot to us, and we look forward to serving you again in the future. If you ever have any questions or needs, feel free to reach out. Best Wishes, INFINITI Of Orland Park

December 17, 2023

My experience at Infiniti of Orland Park was amazing. I came in for service for the 1st time here. The staff is great, talked about the service I wanted , gave my keys. They offer free Lyft ride to and f More

by XJOSERAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Mantia
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your amazing experience with us! We're thrilled to hear that your first service visit at Infiniti of Orland Park was a positive one. It's fantastic to know that our staff was great, and you appreciated the convenience of the Lyft service and the communication during the process. We're honored by your recommendation, and we look forward to serving you again in the future. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

December 16, 2023

I am very concerned about the performance of my vehicle after receiving it after service. I did not have handle concerns before getting the vehicle serviced. I have to return my vehicle to reschedule a ser More

by carlj710
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Dec 21, 2023 -

INFINITI Of Orland Park responded

We want to extend our sincere apologies for the concerns you're experiencing with the performance of your vehicle following the recent service at our dealership. Your safety and satisfaction are of utmost importance to us, and I deeply regret any inconvenience caused. We appreciate your recognition of Mike's professionalism, and assure you that we take your concerns seriously. We understand the gravity of the situation and are committed to resolving the issues promptly. When you return for your rescheduled service appointment, our team will conduct a thorough inspection to identify and address any performance concerns. Your feedback is invaluable, and we want to ensure that your experience with us meets the high standards we strive for. If there's anything specific you would like us to prioritize or if you have additional details to share, please do not hesitate to contact us directly at [contact information]. We genuinely value your trust and appreciate your patience as we work to rectify the situation. Best Wishes, INFINITI Of Orland Park

December 14, 2023

They were nice, but could not fix the outdated a system that no longer syncs with my android phone. No resolution. More

by JODYRASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for bringing your concern to our attention. We apologize for any inconvenience you've experienced with the outdated system that no longer syncs with your Android phone. We understand the frustration this may cause. Best Wishes, INFINITI Of Orland Park

December 13, 2023

Courteous, kept me updated on my service. In and out in no time. Car washed and vaccinated. Infiniti Orland Dealership is great! More

by IBLSJ1803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the personal I worked with or recognized them in the pictures.
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December 13, 2023

From the time I meet my Salesman John Pullen, it was all uphill, top notch service. More

by dam501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Galvin, Anthony Paramo
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with John Pullen! We're thrilled to hear that your experience was all uphill and that you received top-notch service from him. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

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