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INFINITI Of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
765 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 765 reviews

January 07, 2024

The repair was made, which was good. However, I was given a list of services that needed immediate attention. The problem was the filters were brand new. Also, once I have the brakes More

by BETHMC66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback, and we apologize for any confusion and inconvenience caused by the list of services provided. It's important to us that our customers receive accurate and transparent information about their vehicle's needs. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything specific you would like us to address or if there's anything else we can assist you with, please feel free to reach out at 708-403-4700. Thank you for your understanding, and we look forward to the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

January 07, 2024

Frustrating experience after purchasing a new car with tire, rim, dent and windshield protection and being told I have to pay $97 for a tire replacement due to a nail in the tire wall. This was less than More

by KWASI782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ Vock
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Jan 26, 2024 -

INFINITI Of Orland Park responded

We want to sincerely apologize for the frustrating experience you've had after purchasing your new 2024 QX60. It's disheartening to hear about the issues you encountered with the tire replacement, scheduling appointments, and the incorrect tagging and titling of your vehicle. This falls below the standard of service we aim to provide, we understand the inconvenience this has caused you. Please know that we take your feedback seriously, and we are committed to addressing and resolving these issues promptly. You can reach us at 708-403-4700. Once again, we apologize for any frustration and inconvenience you've experienced. We value your business and aim to provide the excellent service you deserve. Best Wishes, INFINITI Of Orland Park

January 05, 2024

The customer service was excellent. Justin was very polite and extremely helpful. I will definitely return and recommend this dealership for service. More

by KEITHROACH59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 26, 2024 -

INFINITI Of Orland Park responded

We truly appreciate your positive feedback and are thrilled to hear that Justin provided excellent customer service during your visit. It's wonderful to know that he was polite and extremely helpful. We look forward to welcoming you back for future services, and thank you for recommending our dealership. If there's anything specific you appreciated about your experience or if there's anything else we can assist you with, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

December 31, 2023

Smooth process overall once price was established. Nice inventory of vehicles. Communication overall could have been better. More

by tonjuajones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gorgi
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience and giving us a 4-star rating. We're pleased to hear that you found the process smooth once the price was established and that our vehicle inventory met your expectations. We appreciate your feedback on communication and will use it to improve our services. If there's anything specific you'd like us to address, please feel free to reach out. We value your input and hope to serve you even better in the future. Best Wishes, INFINITI Of Orland Park

December 30, 2023

Service Dept was professional and courteous. Very good communication and are keeping me abreast of the status of the repairs. More

by ACCTGCONCEPTS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our Service Department! We're thrilled to hear that you found our team to be professional and courteous, and we're glad our communication has been keeping you informed about the status of your repairs. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your trust and look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

December 30, 2023

I started using this dealership when I moved from Texas to Illinois during Covid. I had come to expect a certain level of service from Infiniti as a whole and initially this dealership had fallen short of More

by Lyndel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Sese
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Jan 26, 2024 -

INFINITI Of Orland Park responded

We can't express how grateful we are for your detailed and heartfelt feedback about your recent visit to our dealership. Your experience is incredibly important to us, and we're thrilled to hear that we were able to provide you with the level of service you expect and deserve. Your satisfaction is our top priority, and we're pleased to have earned your trust. As you look ahead to your next vehicle purchase, we would be honored to continue serving you and providing the same exceptional service that you've come to expect from our dealership. If there's anything specific you'd like to share or discuss further, please feel free to reach out. Best Wishes, INFINITI Of Orland Park

December 29, 2023

salesman was great and prompt Was very disappointed with the trade in value....I would definitely recommend going to car max first and also tell friends and family to do the same More

by tfrigo
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Dec 29, 2023 -

INFINITI Of Orland Park responded

We appreciate you taking the time to share your feedback, and we sincerely apologize that your experience with the trade-in value did not meet your expectations. We understand the importance of feeling valued during such transactions, and we regret any disappointment you may have felt. We value your business, and we want to ensure that your experience with us is positive. We also appreciate your suggestion to consider CarMax, and we respect your choice in exploring different options. We are committed to continuously improving our services, and your feedback is instrumental in helping us achieve that. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. If there's anything specific you'd like us to address, please feel free to provide more details. Best Wishes, INFINITI Of Orland Park

December 23, 2023

The Dealership has polite? Friendly quick efficient customer service. Informa the customer of what is happening with there vehicle with Great Service More

by marikiarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 29, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you found our customer service to be polite, friendly, quick, and efficient. Providing clear communication and keeping our customers informed about their vehicles are top priorities for us, and we're pleased to know that you had a great service experience. Best Wishes, INFINITI Of Orland Park

December 21, 2023

The gentleman that serviced me was excellent he answered all my questions and was able to help with items in my car I wasn’t sure about. I hope that when I bring it back in for service that I get the same g More

by DELORES.STEVENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 29, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team! We're thrilled to hear that the gentleman who assisted you was excellent, answering all your questions and providing assistance with items in your car. We understand the importance of reliable and knowledgeable service, and we're delighted that you had a positive encounter. Best Wishes, INFINITI Of Orland Park

December 21, 2023

Service team professional and kind. Service process quick and precise. Atmosphere clean and accommodating while waiting. Always a pleasant experience at Infiniti of Orland Park dealersh More

by JVP31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya, Service Advisor
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Dec 29, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We're delighted to hear that you found our team to be professional and kind, and that the service process was quick and precise. Creating a clean and accommodating atmosphere for our customers is important to us, and we're pleased to know that you have always had a pleasant experience at our dealership. Your feedback is greatly appreciated, and we look forward to continuing to provide excellent service for all your automotive needs. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Infiniti of Orland Park, and we hope to serve you again in the future. Best Wishes, INFINITI Of Orland Park

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