INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your wonderful experience with Victoria Kendra at our dealership! We're thrilled to hear that she made your buying experience for the Nissan Rogue such a positive one. Victoria's dedication to providing helpful, knowledgeable, and naturally friendly service is truly commendable. We're delighted that she made you feel comfortable throughout the process and went the extra mile to ensure that you found the perfect vehicle for your family. Your recognition of Victoria's exceptional service is greatly appreciated, and we couldn't agree more that she is a treasured member of our team. We have no doubt that her dedication and professionalism will continue to shine, and we're fortunate to have her representing our dealership. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can assist you with in the future. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed dealing with our Infinity employees and that they provided courteous, helpful, and knowledgeable assistance regarding the 2024 Q80. Ensuring our customers receive excellent service and have their questions answered is our top priority, and we're pleased to hear that our team delivered on this during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize for the extended wait time you experienced during your oil change appointment. Your time is valuable, and we understand the inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and it's disappointing to hear that we fell short of meeting your expectations on this occasion. We will investigate the cause of the delay to ensure that similar situations are avoided in the future. Please know that your feedback is valuable to us, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a fantastic service experience with us. Providing excellent customer service and addressing all your questions and concerns is our priority. We're glad our representative was able to assist you and that our team efficiently worked on your car to ensure it's in top condition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We understand that buying a car can be a stressful experience, and we're thrilled to hear that Moe made the process easy, efficient, and quick for you. Providing top-notch customer service is our priority, and we're delighted that Moe exceeded your expectations in this regard. Thank you for your kind words and for recommending Moe for all vehicle needs. We'll be sure to pass along your appreciation to him. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you love bringing your vehicle to Infiniti of Orland Park for your service needs. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to help, and we appreciate your business. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that you were greeted warmly and that our team went above and beyond to assist you with all your needs during your visit. Providing exceptional service is what we strive for, and we're thrilled that we could exceed your expectations. Your satisfaction is important to us, and we're pleased that you were very pleased with your service. If there's anything else we can do to further enhance your experience or if you have any feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize for the oversight regarding your inquiry about the exterior protection plan you purchased with your vehicle. Your satisfaction is our priority, and we regret any miscommunication or lack of follow-up on our part. We will investigate the matter further to ensure that your concerns regarding the exterior protection plan are addressed promptly and appropriately. It's important to us that you receive the services and support you deserve as a valued customer. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and the opportunity to rectify this situation. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Best Wishes, INFINITI Of Orland Park