INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize sincerely for the inconvenience you experienced during your recent visit. It deeply concerns us to hear about your dissatisfaction with our service, especially after being a valued customer for the past 5 years. Please know that this is not reflective of the standards we strive to uphold at our dealership. We understand the frustration of not receiving a prompt response to your calls and the subsequent inconvenience caused by the delay in addressing your concerns. Your time and patronage are highly valued, and we regret falling short of your expectations on this occasion. Rest assured, we take your feedback seriously, and we are committed to addressing this matter internally to ensure it doesn't recur in the future. Our goal is to provide efficient and attentive service to all our customers, and we regret failing to meet this standard in your case. We appreciate your loyalty over the years, and we sincerely apologize for any inconvenience caused. Should you reconsider, we would welcome the opportunity to discuss and resolve your concerns personally. However, we respect your decision if you choose to seek assistance elsewhere. Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We're delighted to hear that LaToya provided you with such exceptional service during your recent visit. We'll be sure to pass along your kind words to LaToya and the rest of our team. Feedback like yours serves as a tremendous motivation for us to continue delivering outstanding service to all our customers. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains exceptional. Thank you for choosing our dealership, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and positive feedback regarding your recent visit to our dealership! If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains exceptional. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconsistency in the level of service you experienced during your previous visit. Your satisfaction is of the utmost importance to us. We appreciate your continued patronage and the opportunity to make things right. Rest assured, we will take the necessary steps to improve and maintain the level of service you received yesterday. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your wonderful review! We're thrilled to hear that you received prompt and professional service during your recent visit. At our dealership, providing excellent service is our top priority, and we're delighted that we could meet your expectations. Your recommendation means the world to us, and we're grateful for your trust in recommending our services to your friends. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for trusting us with your first service appointment and for sharing your positive experience! We're thrilled to hear that your visit met your expectations and that you had a great experience with us. We're looking forward to welcoming you back for future service appointments, and please know that we're here to assist you with all your automotive needs. If there's anything specific you'd like us to focus on during your next visit, feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We are thrilled to hear that your experience with us was the best you've ever had with a dealership. Providing excellent service and making the car-buying process easy and informative are our top priorities, and we are delighted that we exceeded your expectations. Your satisfaction and recommendation mean the world to us. We genuinely appreciate your trust in us and look forward to welcoming you back to our dealership in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your positive experience. We can't wait to serve you again soon! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for any inconvenience caused by your wait despite having an appointment. we strive to provide prompt and efficient service to all our valued customers. However, we understand that sometimes unforeseen circumstances may lead to delays in our service process. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we look forward to serving you better in your future visits. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team, from our General Manager to our Sales Manager, and especially with Victoria Kendra. Providing friendly and courteous service is at the core of everything we do, and it's fantastic to know that our team made you feel welcome and valued throughout the entire process. Victoria's dedication to ensuring your comfort and ease during the process is commendable, and we're delighted that she was able to assist you effectively. We'll be sure to pass along your kind words to Victoria and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust in choosing Zeigler for your car needs. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. Your input is invaluable as we continuously strive to improve our services and enhance the customer experience. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you once again for bringing this matter to our attention. We appreciate your patronage and look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park