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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
764 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 764 reviews

March 22, 2024

Service was done quicker than estimated. Was updated on status throughout the wait. Very pleased with everything More

by RafalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your service was completed quicker than estimated and that you were kept updated on the status throughout the wait. We truly appreciate your feedback and your business. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 22, 2024

Service was nice but wait time too long. Also prices quoted for repairs was to expensive More

by CALLIEMWGRAHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin from service
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us regarding your recent service experience. We're glad to hear that you found our service to be nice, but we're truly sorry to hear about the extended wait time and the pricing concerns you encountered. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

March 22, 2024

My car has been in the shop for over a month. My warranty company stated that when they came for the inspection of my car nothing was wrong with what the claim adjuster wrote on the report.. More

by TBROWNBRTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin sese, JJ Vock
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May 13, 2024 -

INFINITI Of Orland Park responded

We're deeply sorry to hear about the extended duration your car has been in our shop and the complications with your warranty company's inspection process. If there's anything specific you would like to discuss or if you have any questions about the status of your vehicle, please don't hesitate to reach out to us. We're committed to providing you with the support and assistance you need during this time. Thank you for your patience and understanding. Best Wishes, INFINITI Of Orland Park

March 20, 2024

Ahmad in sales was trying to sell me a new car and trade in my old vehicle. I mentioned that my vehicle's gas tank was too small and that I was probably going to lean toward a hybrid for my next vehicle. More

by KATHY.HENEGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Sarhan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconvenience and frustration you encountered during your interactions with Ahmad. Your feedback is deeply concerning, and we want to assure you that this is not the level of service we strive to provide to our customers. We're truly sorry for any miscommunication or misunderstanding that may have occurred during your discussions with Ahmad. We will address this issue internally with Ahmad to ensure that such incidents are not repeated in the future. Our goal is to provide transparent and respectful service to all our customers, and it's clear that we fell short of that standard in this instance. We appreciate your honesty and your willingness to share your concerns with us. If there's anything else we can do to address the situation or if you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Best Wishes, INFINITI Of Orland Park

March 18, 2024

I was happy with the work that was done on the car, but I was very disappointed when they returned the car to me and the tire light was on I mean, why would you return a customers car to him from the dealers More

by BSTACHESIII66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael kept me informed about the car and work that was being done.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that you were satisfied with the work done on your car, but we're truly sorry to hear about the inconvenience caused by the tire light being on when you received your vehicle. If you would like to schedule a time to have the tire light addressed, please don't hesitate to reach out to us. We're here to assist you and ensure that your vehicle is in proper working order. Best Wishes, INFINITI Of Orland Park

March 17, 2024

The service was quick and efficient. My sales associate was also helpful! I will continue services at this location More

by AESHAJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin and Julian
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service quick and efficient, and that your sales associate was helpful. Should you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to provide you with top-notch service. Best Wishes, INFINITI Of Orland Park

March 17, 2024

Mr. Ruiz was very knowledgeable about the vehicle I purchased (Q50) and very responsive to our questions, text messages, etc. More

by kdonn34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Mr. Ruiz provided you with excellent service and was knowledgeable about the Q50. We truly appreciate your feedback and your trust in us. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 16, 2024

Dealership had great prices and got the deal done in a fast manner. This deal has made me a return customer! More

by THEODOREPOMMELLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with us! We're honored to have earned your trust and loyalty as a return customer. Providing exceptional service and value to our customers is our top priority, and we're delighted that we could meet your expectations! Best Wishes, INFINITI Of Orland Park

March 16, 2024

Great service! Latoya and the rest of the team was awesome they helped me right away. More

by adamabdallah572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya, Justin,
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Latoya and our team provided you with great service and assisted you promptly. We look forward to working with you in the future! Best Wishes, INFINITI Of Orland Park

March 15, 2024

The advisors and desk staff don’t work cohesively. After being there 40 min I asked how long the wait would be, and an advisor told me to ask the advisor that checked me in. I left the dealership and More

by KELLY.MILLER824
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconvenience you encountered during your visit. Your feedback is invaluable to us as we continuously strive to improve our service. Rest assured, we will address these issues internally to ensure that all team members are better equipped to assist customers promptly and efficiently. Once again, we apologize for falling short of your expectations and appreciate your patience and understanding. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

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