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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
764 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 764 reviews

March 29, 2024

I could not check out until I responded to an email I didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for th More

by BETTYBOOPBEVERLY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t interact with any
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Apr 05, 2024 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your negative experiences. We understand your frustration with the unexpected email requirement and the overall dissatisfaction with your recent visits. Providing a smooth and hassle-free experience is our goal, and it's clear we missed the mark in your case. Your feedback is invaluable to us, and we apologize for the inconvenience and frustration this has caused. We will address these issues internally to ensure better communication and service in the future. We sincerely appreciate your past business and regret to hear that you won't consider purchasing from us again. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

March 28, 2024

The service itself was fine, the problem was resolved (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told w More

by kdonn34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy from the service department
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your recent service experience with us. While we're glad to hear that the issue with your brand new vehicle was resolved satisfactorily, we sincerely apologize for the extended wait time and any inconvenience it caused you. Regarding the need for service on your new vehicle, we understand your disappointment, and we assure you that we take the quality of our vehicles and the service we provide very seriously. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding. Best Wishes, INFINITI Of Orland Park

March 27, 2024

Good service! The customer service representative was very professional, I always experience great service when I need service, thank you! More

by LCRAW89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New Representative, he transferred from Porsh Dealership from across the street.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great service experience and that our customer service representative provided you with professional assistance. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

March 26, 2024

They were very upset that I would not agree to purchasing the ceramic coating and some theft tracker. I was told both items were already on the car, that ended up being untrue! The manager got upset and ab More

by jmercier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronnie Robles, Alyssa Alfano
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us, and we sincerely apologize for the unacceptable behavior you encountered during your recent visit. Your feedback is invaluable, and we're deeply sorry for the disappointment and frustration caused by the pressure to purchase additional items and the misrepresentation of features. We understand your decision to not return for future purchases, but we hope to have the opportunity to regain your trust in the future. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we apologize once again for any inconvenience or distress caused. Best Wishes, INFINITI Of Orland Park

May 23, 2024 -

jmercier responded

The vehicle was advertised and I was told by the sales person that the car was an Infiniti certified pre-owned vehicle that came with the certified warranty. I then later found out that I would have to pay for the warranty that should come included with a Infiniti pre-owned certified car. I have since talked to other Infiniti dealerships. They confirmed that Ziegler Infiniti of Orland Park is known for this behavior. If your truly interested in customer service and making this right, I would expect nothing less than the Infiniti certified warranty,

Jun 20, 2024 -

jmercier responded

Well it's been 4 weeks and NO responce from Ziegler Infiniti of orland park. I gave them an opportunity to regain my trust and loyalty to Infiniti, but of course NO responce.

March 24, 2024

THIS SERVICE CENTER AT ORLAND INFINITY IS THE ONLY PLEASE I NEED TO SERVICE MY VEHICLE. I HAVE BEEN GOING THERE FOR YEARS AND NEVER HAD ANY PROBLEM. I RECOMMEND THIS LOCATION TO ALL MY FRIENDS AND FAMILY. T More

by ODIBEYEWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Altarifi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your loyal patronage and for recommending our service center to your friends and family! We're thrilled to hear that you've had consistently positive experiences with us! If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're grateful for your continued support and look forward to serving you for many more years to come! Best Wishes, INFINITI Of Orland Park

March 24, 2024

Infiniti of Orlando park is the best Infiniti dealership that I’ve did business with. They have good deals and were efficient. Deals are completed expeditiously. I will be a repeat customer! More

by THEODOREPOMMELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Altarifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Bassam Georgy, Joseph Ruiz, Huda Abed, Alyssa Alfano, Steven Ortiz Anderson, Abdullah Hasan
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us! We truly appreciate your loyalty as a repeat customer, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 24, 2024

Overall ok, except 2 hour wait for an oil change is not something I’m happy with. More

by EMARCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I always deal with Mike, this time it was jimmy. Both get a 5 stars for trying hard.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for the extended wait time you experienced for your oil change. Your time is valuable, and we understand the frustration this may have caused. We're continuously working to improve our efficiency to ensure that our customers are served promptly. If there's anything specific we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

March 24, 2024

The team at Infiniti Orland Park was incredibly profession and communicative. They were accommodating and accessible during the service period of my QX-80. More

by ACCTGCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin & Rosie
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! Accommodating and accessible service is what we aim for, and we're glad to know that we could meet your expectations. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

March 23, 2024

Brought our infinity QX 50 for service maintenance. They gave my husband a wrong invoice worth $3400 and a wrong key. When my husband asked, they rechecked and found out that the invoice they gave us More

by KATKAT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 13, 2024 -

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience and concern caused by the errors made during your recent service visit with us. Your safety and satisfaction are our top priorities, and we deeply regret any oversight on our part. It's unacceptable that you were provided with an incorrect invoice and key, and we understand the seriousness of the situation. Please rest assured that we have taken immediate action to rectify these errors and prevent similar incidents from occurring in the future. We appreciate your understanding and patience as we work to address this matter. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we're committed to ensuring that you receive the high-quality service you deserve. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. Best Wishes, INFINITI Of Orland Park

March 23, 2024

Always a great experience at Orland Park Infiniti! ! From the time you check in to check out! More

by NEECHELLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We are happy to hear you continue to have a great experience with our service! We look forward to working with you in the future. Best Wishes, INFINITI Of Orland Park

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