INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're delighted to hear that you've consistently had great experiences with our service team. Providing friendly and helpful service is what we strive for, and we're thrilled to know that you've found our sales and cashier teams awesome as well. Your satisfaction is our priority, and we appreciate your continued support. We look forward to serving you again for all your automotive needs! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience working with LaToya. Providing thorough and attentive service is what we aim for, and we're delighted that she exceeded your expectations with amazing follow-up and clear communication every step of the way. We'll be sure to pass along your kind words to LaToya. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that you felt welcomed and at ease during your visit, and we're pleased that our team provided an attentive yet pressure-free environment. It's great to know that reaching out beforehand helped streamline the process for you and accomplished some preliminary tasks. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly. We're sorry to hear about the delay in receiving a call back and the extended wait for your vehicle's service. Providing timely and efficient service is our priority, and we regret that we fell short of meeting your expectations in this instance. We understand your frustration regarding the part delay and the lack of a loaner vehicle option. Please know that we take your feedback seriously and will work to improve our processes to ensure better communication and service moving forward. We appreciate your patience and understanding, and we're here to assist you in any way we can. Please feel free to reach out to discuss your concerns further, and we'll do our best to resolve them to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and want to extend our sincere apologies for any inconvenience or discomfort caused during your visit. Providing exceptional customer service is paramount to us, and we're disappointed to learn that we fell short of your expectations. Rest assured, your concerns have been taken seriously, and we will address them internally to ensure that our team members uphold the highest standards of professionalism and courtesy at all times. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance the overall customer experience. If you would like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback! We're delighted to hear that you had an excellent experience with our sales team. However, we apologize for the delay you experienced during the closing process due to a line in front of the financial person. Your time is valuable to us, and we regret any inconvenience this may have caused. We appreciate your patience and understanding in this matter. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and hope to serve you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our customer service team during your visit. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you love how we handle business and that you found everyone respectful and polite. Providing exceptional customer service is at the core of what we do, and we're delighted that our efforts have made you want to continue dealing with us. Your satisfaction and loyalty mean the world to us, and we're grateful for the opportunity to serve you. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to continuing to exceed your expectations in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently find it easy to deal with us and that you've received good service during your visits. We appreciate your loyalty and look forward to continuing to serve you in the future. If you ever need anything, please don't hesitate to reach out! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We are sorry to hear about your experience. We strive to provide transparent pricing and timely service, and it sounds like we fell short of meeting your expectations. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for any miscommunication regarding the completion time and the lack of follow-up on our end. We will use this feedback to improve our processes and ensure better communication in the future. If there's anything else we can do to address your concerns or if you have any further questions, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park