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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
421 Reviews
Call Service Center (321) 316-6894

421 Reviews of INFINITI Of Melbourne - Service Center

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August 14, 2024

I had an appointment and got there early and still waited over an hour for an oil change! Tundi Divoll is my sales person and she’s the best! More

by Dj901
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tundi Divoll
Report | Print
Aug 14, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 14, 2024

During a previous conversation my Service Advisor Martin mentioned he could give me a coupon of 15% off service max 150. I scheduled my appt and once the service was done he told me he could only offer a 6 More

by BROWN.TAWNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GM and Martin
Report | Print
Aug 14, 2024 -

INFINITI Of Melbourne responded

Tawny, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (561) 329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts, General Manager, Infiniti of Melbourne.

August 13, 2024

Every service on vehicle is flagged with over $2000 of service no matter how update you keep your vehicle. They don't even refill fluids. This makes me not trust anything they recommend. If there was ano More

by ALYSSAJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Report | Print
Aug 13, 2024 -

INFINITI Of Melbourne responded

Alyssa, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 12, 2024

Efficient and love having a loaner! Thank you! Everyone’s always professional and having my car washed vacuumed is such a nice treat! More

by SIERRAMAJORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

INFINITI Of Melbourne responded

Sierra, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 12, 2024

Great dealership and nice staff. This is my second car from this dealer and so far so good . More

by LTHIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Aug 12, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 12, 2024

my name is Diego Salinas. My main problem (my suspension) on my 2009 FX35 has not changed. It still makes a popping noise on driveways or any change in road surface. $2,187 More

by DIEGO.SALINAS1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr Mr. Don. Service Advisor Martin Hausen
Report | Print
Aug 13, 2024 -

INFINITI Of Melbourne responded

Diego, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 11, 2024

2024 employees are & have been amazing with customer service & very informative great help with anything you need More

by JAYISO100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin hausen
Report | Print
Aug 11, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 11, 2024

I have been servicing my cars here for over a decade & always have great service. More

by TRACIJANE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Aug 11, 2024 -

INFINITI Of Melbourne responded

Traci, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 11, 2024

Awesome dealership, great place to get your car serviced and potentially get a new car More

by KAUGUSTAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin
Report | Print
Aug 11, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 10, 2024

Everything done as expected & good lobby area with TV, drinks & snacks. Price paid exactly as expected. More

by LHBARRETT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Castle
Report | Print
Aug 10, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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