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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
487 Reviews
Call Service Center (321) 728-8880

487 Reviews of INFINITI Of Melbourne - Service Center

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October 30, 2024

upcharged me on a driving belt by 95% for example on an “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the pric More

by googoo gaga boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Saraceno, Greg Roberts, Maria Muscarella, Don Palanzi
Report | Print
Oct 30, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

October 29, 2024

Martin Hayden did an excellent job handling the work my Infinity needed. He was professional, polite, competent, and a great communicator. More

by SANSEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hauser, Don Palanzi
Report | Print
Oct 30, 2024 -

INFINITI Of Melbourne responded

Sanseil, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 29, 2024

Excellent service, friendly people! Great quality of a car in the Infiniti. Service department does a thorough inspection my car and the car wash is the best. More

by pob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
Report | Print
Oct 29, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 26, 2024

Excellent service! Martin Hausen worked with me on a convenient appointment time, explained everything to me clearly, and my car was serviced in a timely fashion. On to More

by DGARDNER24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Oct 26, 2024 -

INFINITI Of Melbourne responded

D Gardner, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 26, 2024

Attentive service rep who answered my concerns and completed my requests. Car was returned clean! More

by SATURNOSLO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Castle
Report | Print
Oct 26, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 26, 2024

I had to go in for an oil change. ...Martin took great care of me.... Great dealership! More

by CHRIS.A.ENGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin hauser, Don Palanzi
Report | Print
Oct 27, 2024 -

INFINITI Of Melbourne responded

Chris, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 26, 2024

Excellent service as usual and service rep Martin Hausen remembered me and treated me like a VIP as usual. The level of service was above average, I received a nice loaner to run my errands until my vehicle More

by normisin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Oct 26, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 25, 2024

Always great quick service. Went in for once over and oil change no issues, fast and efficient and I know it is done right, car always cleaner than when I dropped it off! Thank More

by ROBBIEHAMMOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Don Palanzi
Report | Print
Oct 25, 2024 -

INFINITI Of Melbourne responded

Robbie, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 25, 2024

Martin always makes me feel like a VIP customer! And the courtesy ride is such a nice touch and Eric is always a pleasure to speak to on the drive. Thank you! More

by CINDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Oct 25, 2024 -

INFINITI Of Melbourne responded

Cindy, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 25, 2024

The service is great with no issues. The staff was professional and the waiting for completing the service on my vehicle was not to long. More

by JEFFERSONGEORGE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
Report | Print
Oct 25, 2024 -

INFINITI Of Melbourne responded

Jefferson, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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