INFINITI Of Melbourne - Service Center

excellent service have received excellent service for approx 7 years. Laura and Sue have always explained thoroughly what service was needed, cost, and how long service have received excellent service for approx 7 years. Laura and Sue have always explained thoroughly what service was needed, cost, and how long service would take, More

Needed to have repairs to my car. They were prompt and very nice to deal with. A pleasure! This is my second car with Melbourne Infiniti and Mike Durkin and the team. They were prompt and very nice to deal with. A pleasure! This is my second car with Melbourne Infiniti and Mike Durkin and the team. More

Above and Beyond Christine in Service was super from the time I called to make the appointment to pick up. She proactively prepared me for the price of my repair and s Christine in Service was super from the time I called to make the appointment to pick up. She proactively prepared me for the price of my repair and suggested I might make an insurance claim. Every step of the way, she was on top of things - came outside to greet me, honestly discussed the price since I wasn't filing a claim after all, didn't bat an eye when I asked for two other things to be reviewed during the repair service, had my loaner all ready to go in front of service area, and then processed my payment over the phone and had my paperwork ready at pickup so I could dash out the door. Christine is the best! More

Truly a great service department I have been with this dealership for over 5yrs now, and each time I have a reason to contact them, I have had exceptional service, a great parts depar I have been with this dealership for over 5yrs now, and each time I have a reason to contact them, I have had exceptional service, a great parts department staff and the service personnel is awesome. They have located problems I was not aware of and contacted me for authorization, then rapidly and expertly repaired said problems, and although not inexpensive but efficiently by a well trained service staff. I really appreciate these guys and girls. Thanks, WW More

Very Friendly Service What a great experience for such a simple service! Went in for an oil change and was provided with great snacks and beverages for me and my kids! Sal What a great experience for such a simple service! Went in for an oil change and was provided with great snacks and beverages for me and my kids! Salesman Mike Durkin came over and changed the channel on the TV so my kids could watch cartoons. He was friendly and helped pass the time by chatting with me. The ladies at the service area were very friendly and courteous with genuine smiles. Laura and Mike were exceptional to work with and having bought 2 cars from Mike in the past, we will definitely go back to him personally for future purchases, and continue to bring our cars in to this dealer for services, no matter the make. And my kids now ask if we are going back to the car dealer with the "good snacks and drinks and TV for kids." More

Laura is amazing!!! She provides fast, accurate and friendly service. She is very knowledgeable about service as well as new car inventory. She's the best! friendly service. She is very knowledgeable about service as well as new car inventory. She's the best! More

Great Dealership !!! Love the people and the personalized service - you feel Iike they truly care about you - you are not just a transaction to them. personalized service - you feel Iike they truly care about you - you are not just a transaction to them. More

I had two incidents with the Service Manager Laura but Joe the Dealer's General Manager was very cordial and responsive. He took care of the issue and for that I'm grateful. I really appreciate his custom Joe the Dealer's General Manager was very cordial and responsive. He took care of the issue and for that I'm grateful. I really appreciate his customer service skills. More

I have been a customer for over 5 years, I rely on my vehicle and drive many, many many thousands of miles a year. Every experience (I change my oil every 3,000 miles and that is about every month or so vehicle and drive many, many many thousands of miles a year. Every experience (I change my oil every 3,000 miles and that is about every month or so for me) has been great, Phil is a fairly new addition to the team and he has been excelent to work with. I am a busy professional and need to get in and out. In the short time Phil has been working with Laura I can see that he knows how to deal with people and balance getting the job done. He is friendly, direct and approachable. I can't say enough good things about the service team and techs. The infiniti team was progressive and able to put a tech in the service dept for a while (up front with customers), Jordan, and for me that was a great addition. I am fairly technical and having Jordan there was great when Laura was not able to answer the question, which to give her credit she is pretty darn good at the techy stuff. Having someone that can balance both is great, it allows the techs to keep working rather than stop what they are doing to run in and answer questions for the customers. You had someone right there who could translate. Anytime I hear someone is looking for a car I tell them they have to go see the team at Infiniti of Melbourne. More

I've been buying new cars for 3 decades & Laura (who works as a Customer Service Rep in the Service Dept) has ALWAYS provided the BEST customer service I've EVER had when dealing with ANY car dealership works as a Customer Service Rep in the Service Dept) has ALWAYS provided the BEST customer service I've EVER had when dealing with ANY car dealership. She's very professional, helpful, honest, courteous and knowledgeable and knows the Infiniti product in-depth. Laura is the main reason I'll continue doing business with Infiniti when my warranty expires next year. In my opinion, there's NO better "Lasting Impression" of an organization/company than the person who represents them in ANY customer service capacity. Laura ALWAYS goes "above & beyond" and has proven TIME & AGAIN to be without peer when it comes to providing OUTSTANDING customer service. She ALWAYS does her BEST to make sure customers are happy from inception to completion on ANY/ALL service related issues. As we're ALL aware, this is NO easy task in this day & age. If there's ever a service connected issue that needs to be explained in further detail, Laura speaks the TRUTH and NEVER shoots "from the hip" like so many OTHER car dealership service reps do. Laura is the BEST & is a definite asset to Infiniti of Melbourne. I personally believe Infinity of Melbourne would NOT have the OUTSTANDING reputation it has without Laura as their Customer Service Rep in the Service Dept. More