INFINITI Of Melbourne - Service Center

Great service and sales department. They are the best ! Pick up and delivery is awesome ! Laura Sue Andres Hienz and Gary Gibbs are the best . The other Luxury car dealers in town can le They are the best ! Pick up and delivery is awesome ! Laura Sue Andres Hienz and Gary Gibbs are the best . The other Luxury car dealers in town can learn from them on how to take care of your customers. More

Outstanding experience. Service was friendly, prompt, and professional. Superior communication regarding work being done on the vehicle. All options were explained in great Service was friendly, prompt, and professional. Superior communication regarding work being done on the vehicle. All options were explained in great detail in a timely manner. More

Oil Change Plus Extras I came in for just an oil change (which was free) and left after a large bill due to "recommended" fluid flushes, belt changes and yet another battery I came in for just an oil change (which was free) and left after a large bill due to "recommended" fluid flushes, belt changes and yet another battery change. I don't understand why my Infiniti needs a new battery every one to two years even though I drive a lot and most every day the car is driven. At least Infiniti covers some of the battery costs. One time the technician told me the brake pads were on backwards and the next time, even though I didn't change anything, they said all was fine. Makes one go hmmmmmm. The technician did NOT place one of those stickers on the inside of my windshield with the mileage for my next recommended oil change. That's a first... I enjoyed the relatively quiet atmosphere of the waiting area and the updates from Shannon. More

Airbag recall I called Infiniti of Melbourne inquiring about the airbag recall on my car. They put me on their schedule to address the issue. My car was fixed much I called Infiniti of Melbourne inquiring about the airbag recall on my car. They put me on their schedule to address the issue. My car was fixed much sooner then I thought it would be. Thank you. More

Maintenance check The Service Department always treats me like a valued customer. Laura is so personable, it's a pleasure to see her. Everyone who works there is frie The Service Department always treats me like a valued customer. Laura is so personable, it's a pleasure to see her. Everyone who works there is friendly. They always do a great job on my car. More

Wonderful I called for an appointment but the lady was with a customer and said she would call back and she promptly did so . She was very professional and cour I called for an appointment but the lady was with a customer and said she would call back and she promptly did so . She was very professional and courteous and I made an appointment for the next day . I arrived and was informed my 15000 mile service was due, I was not forced to do the service , I was professionally informed of what the service entailed and told how long it would take . I went ahead with the service and was given a lovely curtuesy car to carry out my errands . When I returned my car was not quite completed so I rested in the very comfy waiting area and was kindly offered coffee or tea. There was absolutely no hassle at all. I look forward to my next oil change . I would not even consider taking my car anywhere else . Thank you all at Infiniti of Melbourne . More

AGreat Day The entire staff of associates were awesome!! I felt very good about leaving my vehicle in the hands of these folks, it is apparent that they care ver The entire staff of associates were awesome!! I felt very good about leaving my vehicle in the hands of these folks, it is apparent that they care very much about the satisfaction of the customer. More

Beyond excellent Came to greet me in my car. Had everything ready and I was in and out in 10 minutes. Laura and Sue know exactly how to make the transaction quick. Came to greet me in my car. Had everything ready and I was in and out in 10 minutes. Laura and Sue know exactly how to make the transaction quick. More

Excellent. Have been with Infiniti of Melbourne for approximately 15 years and have always found them to be excellent. Have recommended them to others who ended Have been with Infiniti of Melbourne for approximately 15 years and have always found them to be excellent. Have recommended them to others who ended up using them. More

Maintenance We came for service. But I will shout it to the rooftop until someone hears me...the price we are paying for a Q50 is the price we would for a QX80 We came for service. But I will shout it to the rooftop until someone hears me...the price we are paying for a Q50 is the price we would for a QX80 More