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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
421 Reviews
Call Service Center (321) 316-6894

421 Reviews of INFINITI Of Melbourne - Service Center

Sort by
February 17, 2023

Working with Rob Young was an outstanding experience. He was patient and enthusiastic, and his assistance was invaluable. I rate my experience with Rob Young as 5 stars! More

by Leeeei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
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Feb 17, 2023 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

September 03, 2022

Superior service the level of professionalism and courtesy is beyond what you would experience with any other dealership! More

by quin.small
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Sep 04, 2022 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

September 01, 2022

Been a great experience, customer oriented dealer and that’s what I like Service team are second to none More

by Reddragon88933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Eric
Report | Print
Sep 01, 2022 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

July 03, 2022

Never take your car to Infiniti melbourne unless you want to get screwed! Terrible! Shady! Dishonest! Management covers up instead of resolving issues! More

by Disgruntled
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2022 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, 561-329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts General Manager Infiniti of Melbourne.

June 08, 2022

Have more chairs in waiting area. Also comfortable chairs . Over all everything was good. A little hard to get on the wifi More

by Salgador73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ashbridge
Report | Print
Jun 08, 2022 -

INFINITI Of Melbourne responded

Thank you for taking the time to give us a review and share your experience. I would love to hear more about your overall experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (321) 960-6133, to let me know what you think our team could have done to earn a 5 star review. Chris Saraceno Vice President and Partner Kelly Automotive Group

May 16, 2022

Great job in the support of the maintenance. We Are extremely pleased with the professionalism of the Advisor More

by carlosefelix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of advisor
Report | Print
May 17, 2022 -

INFINITI Of Melbourne responded

Carlose, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

January 03, 2022

Recommend Infiniti automobiles because of their service and reliability. This dealership will sell and service your vehicle as you would expect. If there is a problem they will listen and will be correcte More

by bamiraclejen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Report | Print
Jan 05, 2022 -

INFINITI Of Melbourne responded

Thank you for for the new 5 star review. We appreciate your business and glad that we were able to satisfy your issues. Letting us know about your visit helps us improve our service to all customers and we thank you for that. We look forward to your next visit. Greg Roberts General Manager Infiniti of Melbourne

December 24, 2021

My service experience friendly Robert make it so easy and make sure everything was taking care of with my car More

by Mthomson687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Dec 25, 2021 -

INFINITI Of Melbourne responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Greg Roberts General Manager Infiniti of Melbourne

November 17, 2021

The buildings are old and antiquated.The people are The buildings are old and antiquated. The people are great but the facility as I said before leaves much to be desired especially for an upscale bran More

by Aiacobellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Ashbridge
Report | Print
June 17, 2021

Once again the staff at Infiniti of Melbourne did an excellent job of diagnosing and servicing my vehicle. Jen Hardie and Leah Guzman provided the exceptional trademark customer service that can only be More

by Brian Branch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hardie and Leah Guzman, Lisa Henderson, Jim Ashbridge, Kristine Pelletier, Sue Thompson
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Jun 18, 2021 -

INFINITI Of Melbourne responded

Brian, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jen does for INFINITI of Melbourne and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

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