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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
485 Reviews
Call Service Center (321) 728-8880

485 Reviews of INFINITI Of Melbourne - Service Center

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November 20, 2024

Great service and completed in a very timely manner. I was kept up to date with progress and really appreciated the updates. Work was done well and with exceptional detail. More

by scolasin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Nov 20, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 17, 2024

Very expensive repair on convertible roof (2012 G37) with 49000 miles. Now having Roof problems again at 53400 miles. I cannot afford another $4200 dollar repair job. Don’t want to use them again on m More

by DANNYJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember.
Report | Print
Nov 17, 2024 -

INFINITI Of Melbourne responded

Danny, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

November 15, 2024

Martin our service manager was outstanding. He was very knowledgeable and competent. We were very impressed and pleased. More

by JROLLINS350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Don Palanzi
Report | Print
Nov 15, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 14, 2024

Service was great. Friendly, knowledgeable and professional. I had an oil change and a warranty repair. More

by CRAIGERS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Nov 14, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 09, 2024

Got all worked done quickly and provided a ride home. Called me back and fixed the issues with my bill. Thanks More

by anemat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Don Palanzi
Report | Print
Nov 09, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

November 03, 2024

Received a free oil change, courtesy inspection and paid for full detail service. Waited at the dealership for length of service. Took about 2-3 hours. More

by VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
Report | Print
Nov 03, 2024 -

INFINITI Of Melbourne responded

VB, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 02, 2024

Martin did an amazing job helping me! His customer service is great! He kept me updated the entire time & he is so kind & professional. His effort deserves special recognition. My expecta More

by ARIANNA ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Nov 02, 2024 -

INFINITI Of Melbourne responded

Arianna, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 02, 2024

Miss quoted me on my oil change and didn’t apply my 15% discount coupon!!! More

by ZABENABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Palanzi
Report | Print
Nov 02, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 01, 2024

They stay up to daye on your vehicles’ needs and are very helpful and considerate. More

by AUNTSYNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin H
Report | Print
Nov 02, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

November 01, 2024

They were friendly, professional and very organized. The whole experience was excellent. I would definitely recommend to my friends . More

by ALIXDCLEMENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
Report | Print
Nov 01, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

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