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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
469 Reviews
Call Service Center (321) 316-6894

469 Reviews of INFINITI Of Melbourne - Service Center

Sort by
May 13, 2024

I was greeted by Rob when I arrived. He was ready for me and made me feel very welcomed. He was constantly updating me on the status of the car servicing throughout the process. Rob is More

by BOBLAG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
May 13, 2024 -

INFINITI Of Melbourne responded

Bob, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 13, 2024

BUYER BEWARE- hands down the worst experience I have ever had purchasing a vehicle. Zero communication, documents done incorrectly, promised a shipping date and were never able to ship the vehicle I had to More

by Nvespa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert dodge
Report | Print
May 13, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (850) 368-4815, so that I can address your concerns. Sincerely yours, Joe Durm, General Manager, Infiniti of Melbourne.

May 12, 2024

always great when I need to go. Rob gets me in and out on time More

by FLAJUNKMAN1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
May 12, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 11, 2024

Rob is an excellent service advisor. He was well prepared for my arrival, was clear about the work to be done, and had my car and the paperwork ready as promised. More

by RAVSANDY613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, service advisor
Report | Print
May 12, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 11, 2024

Great job and very professional. The waiting area was very accommodating and was asked many times if I would like a drink. More

by DEFINO006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin hausemen
Report | Print
May 12, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 10, 2024

I am always pleased with the service from Rob. He is always polite & courteous. Rob makes sure everything is done right & to my satisfaction He is an exemplary employee! More

by LINNIEBROOKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service Infinity of Melbourne US1
Report | Print
May 12, 2024 -

INFINITI Of Melbourne responded

Linnie, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 10, 2024

Quick turn around and they offered the loaner car when it was going to take over night. More

by ANOA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
May 10, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 09, 2024

Appointment for oil change and tire rotation, they discovered badly worn rear brakes and replaced those too and it was done quickly while I waited. Rob in service is great to deal with and vehicle re More

by DRUMMER4ROADRAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Young
Report | Print
May 09, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 07, 2024

My service advisor Martin is the best! Prompt service, honesty, and all done with pleasure! More

by MARLATTFNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
May 07, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

May 05, 2024

I have a 2011 G37S and the Staff and Technicians treat it as if it just rolled off the lot....every time. Great service, great people. More

by SHAWN.SOLOMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
Report | Print
May 07, 2024 -

INFINITI Of Melbourne responded

Shawn, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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