INFINITI Of Melbourne - Service Center

Always great service. Everyone is always very nice and accommodating. I always trust taking my car here for service. Everyone is always very nice and accommodating. I always trust taking my car here for service. More

Great staff! ! Love the option to have drivers pick up and drop off car. You should send out discount coupons for service to repeating customers like Infinity o ! Love the option to have drivers pick up and drop off car. You should send out discount coupons for service to repeating customers like Infinity of Stuart does. More

No problems. Everything went smoothly! Adam was on top of it! Our car is fixed. Everything went smoothly! Adam was on top of it! Our car is fixed. More

Took care of my needs Exactly dealership with very helpful people Explained all my concerns and what services I needed and how they would be provided helpful people Explained all my concerns and what services I needed and how they would be provided More

Sounds like the business is severely short on staff. Should staff weekends too based on my situation. Should staff weekends too based on my situation. More

The atmosphere was peaceful but I had a very long wait for my car service, 5 hours for my car service, 5 hours More

The 6-month service went fairly smoothly, but was disappointed in 3 things: 1) I left a nylon bag (that my portable jump starter fits into) on driver's side floorboard and I noticed it was missing w disappointed in 3 things: 1) I left a nylon bag (that my portable jump starter fits into) on driver's side floorboard and I noticed it was missing when I got home. I'm assuming it got mixed in with the paper floormat that the techs put down during each service, and then got pitched. Drew could not find it. 2) I made the Tues 7:30am appointment on the Sunday before, online (I usually call, but thought I'd try online this time). I was confirmed by the "system" but when I arrived on Tuesday morning, there was no record of my appointment in the system. Drew said this was a known issue. So, I guess I'll go back to calling for appointments. 3) I arrived at 7:30, but Drew didn't arrive until ~7:40 or 7:45. And no other services advisors were available at 7:30 either. This is the 2nd time in a row that I showed up for a 7:30 appointment, but no service advisors were available until ~7:40 or later. If the posted hours begin at 7:30, someone should be on hand beginning at 7:30! More

Very good and efficient. I am a loyal customer and very happy with the service. I am a loyal customer and very happy with the service. More

For a process that I was told would only take one business day, somehow almost took an entire week. And I was never told about these delays until I called in myself wondering where my car was. The ca business day, somehow almost took an entire week. And I was never told about these delays until I called in myself wondering where my car was. The car was picked up Sunday morning. No word until I called on Tuesday, and was told it would be ready Wednesday. Wednesday comes and goes, no car and no call. I finally get the word that the car is finished on Friday. Also, after the multipoint inspection, many items on it were denied without any word from me on what I would want addressed, except for the one that was too expensive for me to afford at the time. The Check Engine light is also on now so I gotta see what that's about. More

Adam was fine. I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I fe I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I feel it is the service center to figure out my issue. FYI: I still have an issue with my car and it is frustrating. More