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INFINITI OF THOUSAND OAKS - Service Center
Thousand Oaks, CA
41 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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41 Reviews of INFINITI OF THOUSAND OAKS - Service Center
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January 22, 2021
Infiniti of Thousand Oaks, has the best Infiniti service in all of la county and Ventura Country. It’s a class organization with some of the friendliest staff in all of la county and Ventura Country. It’s a class organization with some of the friendliest staff More
by YSEGAL
Employees Worked With
Petty Ramirez
December 17, 2020
Thousand Oaks infinity is the best! The service department is very friendly, quick and very professional! I wish all car service departments were like this one. department is very friendly, quick and very professional! I wish all car service departments were like this one. More
by goheidio
Employees Worked With
Patty Rameriz
December 16, 2020
Infiniti of Thousand Oaks, has the best Infiniti service in all of Ventura Country. It’s a class organization with some of the friendliest staff I’ve encountered. in all of Ventura Country. It’s a class organization with some of the friendliest staff I’ve encountered. More
by adjinc33
Employees Worked With
Alba
October 15, 2020
The Service I usually receive from them has always been excellent. They always make sure that I leave satisfied with the Work they have performed. excellent. They always make sure that I leave satisfied with the Work they have performed. More
by Best Infiniti Dealer
Employees Worked With
Forgot Name of Rep.
June 17, 2020
Infiniti Famly Nice bunch. They really do care about the owners and their cars. This is my third car from this dealership. No reason to go anywhere else. Nice bunch. They really do care about the owners and their cars. This is my third car from this dealership. No reason to go anywhere else. More
by martin_mcv
Employees Worked With
All Ramirez
February 16, 2017
Dealership in Free Fall!! I went to service and went to pay my bill. I got my brand new car from this dealer. The cashier was not precisely the most attentive person in the a I went to service and went to pay my bill. I got my brand new car from this dealer. The cashier was not precisely the most attentive person in the agency, so I decided to call to leave my feedback. I was transferred from Tiffany (receptionist) to a Manager, by the same Sandy. When I suggest him to encourage his staff to smile more, he responded: "I cannot tell them what to do or when do they need to smile..." I was shocked to hear his answer. No wonder the service quality has gone down the hill. If the actual leaders of that dealership think the way Mr. Sandy does, no wonder why.... I was so badly impressed! I will bring my car to another dealer definitely! So my question is 13 Years of Circle of Excellence?? Where, when, howww... More
by Infinity123
Employees Worked With
Tiffany, Sandy
March 19, 2015
sales was ok, but service is really bad Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this i Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this is not even comparable. The service is just plain bad. It's like they cannot be bothered and it's too much work. Ick. More
by Jenny Levi
Employees Worked With
Alba & Matt
July 17, 2013
A+ Dealership, The Service Dept goes above and beyond to help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me feel like I am part of a family, I felt I should. I got a flat tire around 6 the service dept was about to close and they put me in a loaner car and sent me on my way. It was so fast I didn't miss my dinner plans. Thank you Infiniti Of Thousand Oaks. More
by maryt769
Employees Worked With
Nicole House and Matt Bishop
September 28, 2012
Worst customer service. I own an M45 I bought when living in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance tires sold by Infiniti and I take the car only to Infiniti to be worked on and a tire developed a bubble middle of the tire wall. They tried to say it was possibly from a curb yet the tire has no marks or rubs and upon taking the car to Chatsworth Tire for a second opinion, they informed me it was a defective tire and developed under the pressure of the tire in a weak spot from manufacturing. The manager of the Thousand Oaks service department would not come out to discuss in person. They said I should call the tire manufacturer and discuss replacing it. They try to put the responsibility for their faulty product on the customer when they are at a loss. But when your car is the type that doesn't need an oil change for every 5000- 7500 miles, they have their people call and recommend changing your oil every 3000 miles. If you tell them you are on a no call list, they continue to call and try and sell service you don't need. I would NOT recommend this dealership and will not purchase another Infiniti because of my experience dealing with Inifiniti of Thousand Oaks. If I could give 0 Stars I would. The worst type of customer service. Purchase and get Service somewhere else!!!! More
by scottrett
Employees Worked With
service managers and others
